Alison Bender
Kansas City,MO
Overview
9
9
years of professional experience
Work History
Support Agent
BCforward
Kansas City, MO
08.2023 - Current
- Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
- Identified fraud cases through detailed examination of claimant's documents.
Customer Service Representative
US Banking Services
Meridian, MS
01.2021 - 08.2023
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about new products or services available through the bank.
Team Trainer
Walmart
Meridian, MS
05.2015 - 01.2021
- Collaborated with management to identify areas of improvement in organizational processes.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Some College (No Degree) - Information Technology
Meridian Community College
Meridian, MSSkills
- Medicaid knowledge
- Active Listening
- Analytical Thinking
- Professionalism
- Quality Control
- Customer Service
- MS Office
- Problem-solving abilities
Timeline
Support Agent
BCforward
08.2023 - Current
Customer Service Representative
US Banking Services
01.2021 - 08.2023
Team Trainer
Walmart
05.2015 - 01.2021
Some College (No Degree) - Information Technology
Meridian Community College