Alison Campbell
Charlotte,NC
Summary
Results-driven Hospitality Operations Leader with 15 years of experience in restaurant, retail, catering, and food and beverage sectors. Expertise in P&L management, cost control, and team development enhances financial performance and guest satisfaction. Committed to fostering strong service cultures and delivering sustainable operational excellence.
Overview
23
23
years of professional experience
Work History
General Manager
Salted Melon
Charlotte, North Carolina
12.2023 - Current
- Led a significant financial and operational turnaround, transforming the location into a consistently profitable operation while driving substantial year-over-year sales growth.
- Directed P&L performance, labor planning, inventory management, purchasing, cost controls, forecasting, scheduling, and daily operational strategy to enhance profitability.
- Lead full-service operations for a high-volume restaurant overseeing a 50+ member team across front of house, back of house, retail, catering, and beverage operations
- Recruited, trained, developed, and retained high-performing teams and management talent, establishing service standards and accountability while fostering a strong hospitality-focused culture.
- Oversaw guest experience, merchandising, vendor relationships, menu implementation, catering execution, food safety, and operational compliance to ensure high-quality service delivery.
- Partner with senior leadership on business initiatives, operational improvements, new programs, and company-wide service and training standards.
General Manager
Reid's Fine Foods Grocery Store
Charlotte, North Carolina
02.2021 - 12.2023
- General Manager, South Park / July 2022 - December 2023. Assistant General Manager, South Park / March 2022 - July 2022. Assistant General Manager, Myers Park / February 2021 - March 2022.
- Progressed through increasingly senior leadership roles across multiple locations, advancing from Assistant General Manager to General Manager.
- Directed daily operations across restaurant, deli, meat department, catering, gifting, cheese/charcuterie, bakery, and specialty retail departments, ensuring high volume execution aligned with exceptional guest service.
- Managed labor, inventory, purchasing, vendor relationships, merchandising, scheduling, and cost controls across multiple revenue channels to support operational efficiency.
- Developed and implemented an in-store holiday catering program, coordinating staffing, ordering, production, staging, and guest pick up logistics for 400-600 daily orders during peak periods.
- Recruited, trained, and developed cross-functional teams while maintaining service, food safety, product quality, and operational standards.
General Manager
Dean & DeLuca
Charlotte, North Carolina
05.2003 - 07.2013
- General Manager, Stonecrest / February 2009 - July 2013. Assistant General Manager / Retail Manager, Stonecrest / June 2008 - February 2009. Assistant General Manager / Catering Manager, Stonecrest / July 2006 - June 2008. Catering Manager, Tryon / February 2005 - July 2026. Supervisor, Tryon / August 2004 - February 2005. Barista, Tryon / May 2003 - August 2004.
- Catering Manager, Tryon / February 2005 - July 2026.
- Supervisor, Tryon / August 2004 - February 2005.
- Barista, Tryon / May 2003 - August 2004.
Skills
- Hospitality Operations Management
- P&L management
- Labor Planning & Cost Control
- Inventory & Purchasing Management
- Catering Program Development
- Guest Experience & Service Excellence
- Team Leadership & Development
- Operational strategy
Timeline
General Manager
Salted Melon
12.2023 - Current
General Manager
Reid's Fine Foods Grocery Store
02.2021 - 12.2023
General Manager
Dean & DeLuca
05.2003 - 07.2013