Jaswinder (Jassi) Ahluwalia
Summary
Dynamic General Manager with a strong track record in hospitality operations and revenue optimization. Expertise in enhancing guest satisfaction through strategic initiatives, achieving a 30% revenue increase in banquet and group events. Proven ability to lead teams and streamline operations, ensuring adherence to brand standards and operational excellence.
Led the execution of Property Improvement Plans (PIPs) and oversaw end‑to‑end hotel opening processes, ensuring compliance, timely delivery, and seamless operational start‑up. Demonstrated effective coordination and reporting with prominent hospitality organizations, including Ambridge Hospitality, DPNY Hospitality, and other key partners.
Overview
16
16
years of professional experience
Work History
General Manager
SHERATON EDISON RARITAN CENTER
Edison
01.2023 - Current
- Oversaw daily hotel operations, ensuring exceptional guest satisfaction and enhancing operational efficiency.
- Collaborate with the Financial Controller on monthly financial reviews, jointly analyzing the hotel’s P&L and Balance Sheet to validate accuracy, identify variances, optimize cost structures, and guide operational and strategic decisions that support budgeted revenue and GOP targets
- Maintained Marriott brand standards and service excellence in collaboration with executive leadership.
- Coordinated departmental workflows to optimize guest experience and streamline service delivery.
- Managed customer relationships while supporting banquet operations for group events, ensuring seamless execution.
General Manager
DELTA HOTELS BY MARRIOTT
Mt. Pleasant
11.2021 - 12.2022
- Oversaw operations of 222-room full-service hotel featuring Latin American restaurant and 15,000 sq. ft. banquet facility.
- Work jointly with the Financial Controller to review monthly P&L and Balance Sheet results, validate financial integrity, analyze variances, optimize expenses, and support decisions that drive revenue and GOP performance.
- Led management teams to achieve superior guest satisfaction through targeted operational excellence initiatives.
- Established and executed guest service standards while implementing operational improvements to elevate guest experiences.
- Ensured compliance with Marriott brand standards and facilitated employee training programs.
- Managed vendor relationships, purchasing schedules, and preventive maintenance activities efficiently.
- Conducted inspections of guest rooms, banquet setups, public spaces, and back-of-house areas.
General Manager
DOUBLETREE BY HILTON / GRILLE39 BAR
Detroit
08.2019 - 10.2021
- Managed 347-room Hilton property with extensive banquet and conference facilities, ensuring seamless operations and guest satisfaction.
- Directed daily operations across front office, housekeeping, food and beverage, and banquet divisions, optimizing service delivery and operational efficiency.
- Supervised 12 department managers, fostering a culture of performance excellence and accountability.
- Contributed to ADR and RevPAR strategy meetings aimed at maximizing revenue.
- Ensured adherence to state laws and Hilton brand standards for quality service.
- Planned staffing based on occupancy rates and scheduled events.
- Communicated operational and financial updates directly to COO.
General Manager
HOLIDAY INN / BAR LOUIS
Skokie
03.2016 - 08.2019
- Directed operations for 245-room hotel property, enhancing guest experience and operational flow.
- Played a key role in developing revenue management and sales strategies.
- Established departmental procedures, streamlining processes and reducing operational delays.
- Supervised restaurant and conference services catering to both business and leisure clients.
- Coordinated recruitment, training, and HR activities, fostering a skilled and compliant workforce.
General Manager
LITCHFIELD INN
Litchfield
07.2013 - 02.2016
- Directed boutique hotel operations, optimizing inventory control and rate management for enhanced guest experience.
- Facilitated corporate negotiations and group bookings to increase occupancy and event sales.
- Implemented pricing strategies and promotional campaigns to optimize revenue generation.
- Managed daily operations of Bantam Bistro restaurant and bar, ensuring exceptional service quality and guest engagement.
- Supervised breakfast service, housekeeping, and maintenance to ensure operational standards and guest satisfaction.
- Coached staff on property management systems and operational best practices for improved efficiency.
General Manager
DAYS INN & BLUE TEQUILA MEXICAN GRILL & BAR
East Stroudsburg
12.2009 - 06.2013
- Enhanced business performance and guest satisfaction by directing hotel and restaurant operations.
- Achieved 30% revenue growth in banquet and group events through targeted strategies.
- Executed online marketing initiatives and social media promotions, increasing brand visibility.
- Organized themed events and special promotions, enhancing customer engagement and loyalty.
- Hosted two state-level poker championships, increasing venue exposure.
- Maintained compliance with safety regulations and operational standards, ensuring operational integrity.
- Oversaw daily group check-ins, reporting cash handling, and coordinating maintenance tasks.
Education
Bachelor of Arts - Sociology, Economics, Political Science
DAVV
Indore, INDiploma in Hotel Management -
DAVV
DAVV
Certified - Hotel General Manager
Marriott, Hilton, IHG, Best Western & Wyndham
Diploma in Sales & Customer Service -
Kuoni and Thomas Cook Travels
IATA Diploma - Domestic & International Ticketing
IATA
IATA
Skills
- Hospitality operations management
- Revenue optimization techniques
- Cost control and budgeting
- Management of unionized hotels
- Conference and banquet coordination
- Food service management
- Customer experience enhancement
- Marketing and sales strategies
- Leadership and team development
- Inventory and vendor management
- Compliance with brand standards
- Property management systems: Opera, OnQ, Micros, Aloha, Room Master, Brilliant, Innsoft, Lightspeed, Quore
- Client relations and public engagement
Languages
- English
- Spanish
- Hindi
Timeline
General Manager
SHERATON EDISON RARITAN CENTER
01.2023 - Current
General Manager
DELTA HOTELS BY MARRIOTT
11.2021 - 12.2022
General Manager
DOUBLETREE BY HILTON / GRILLE39 BAR
08.2019 - 10.2021
General Manager
HOLIDAY INN / BAR LOUIS
03.2016 - 08.2019
General Manager
LITCHFIELD INN
07.2013 - 02.2016
General Manager
DAYS INN & BLUE TEQUILA MEXICAN GRILL & BAR
12.2009 - 06.2013
Bachelor of Arts - Sociology, Economics, Political Science
DAVV
Diploma in Hotel Management -
DAVV
Certified - Hotel General Manager
Marriott, Hilton, IHG, Best Western & Wyndham
Diploma in Sales & Customer Service -
Kuoni and Thomas Cook Travels
IATA Diploma - Domestic & International Ticketing
IATA