Ronald Leporati, PGA
Forest,VA
Summary
Award-winning leader in golf, hospitality, and retail operations with a proven track record of driving excellence through responsible financial management and exceptional customer service. Expertise in crafting innovative experiential programming across the golf, food and beverage, and lodging sectors, significantly enhancing club member engagement and amenity utilization. A strong commitment to associate development fostering empowered teams that consistently achieve outstanding results. Strategic thinker dedicated to optimizing operational efficiency while cultivating lasting relationships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PGA General Manager
Augustine Golf Club
Stafford, VA
2023.02 - Current
PGA Director of Golf
The Waterfront Country Club
Moneta, VA
2022.01 - 2022.08
PGA General Manager
Architects Golf Club
Phillipsburg, NJ
2020.08 - 2021.08
PGA Director of Golf
Nemacolin Woodlands Resort
Farmington, PA
2019.01 - 2020.05
PGA Director of Golf
Omni Bedford Springs Resort & Spa
Bedford, PA
2007.04 - 2018.06
PGA Director of Golf
Hidden Creek Country Club
Reston, VA
2002.07 - 2007.04
Assistant Professional
Columbia Country Club
Chevy Chase, MD
2000.01 - 2002.07
Assistant Professional
Lansdowne Resort
Lansdowne, VA
1998.05 - 1999.12
Education
Bachelor of Science - Sport Management
Liberty University
Lynchburg, VASkills
- Golf operations management
- Hospitality operations management
- F&B: Event Sales; Planning; a’ la carte Dining, etc
- Leadership and team development
- Merchandising Plans (OTB, Forecasting, Budgeting, etc)
- Budget management and forecasting
- Lodging (traditional resort, suites, cottages, townhomes, etc)
- Culture, coaching and recruitment
- Customer relationship management
- Social Media messaging
- Business growth strategy
- Sales, marketing, advertising and branding expertise
- Exceptional interpersonal skills
- Process and performance analysis
Accomplishments
• Implemented Forbes Five Star golf service standards for the first time in
property history
• Team Member: J.D. Power "Best in Class" for upscale hotels
• Supported four additional golf club operations within Omni Hotels &
Resorts in a Task Force capacity
• Maintained the highest golf guest satisfaction scores for nine years with
Omni Hotels & Resorts
• Created an internal audit program for protecting assets and establishing
associate accountability
• Bettered bottom line by 30%: producing 20% more income and reducing
costs by 10% via pricing strategies, business development initiatives and
enhanced customer engagement efforts
• $400k NOI improvement following 11 years of financial losses
property history
• Team Member: J.D. Power "Best in Class" for upscale hotels
• Supported four additional golf club operations within Omni Hotels &
Resorts in a Task Force capacity
• Maintained the highest golf guest satisfaction scores for nine years with
Omni Hotels & Resorts
• Created an internal audit program for protecting assets and establishing
associate accountability
• Bettered bottom line by 30%: producing 20% more income and reducing
costs by 10% via pricing strategies, business development initiatives and
enhanced customer engagement efforts
• $400k NOI improvement following 11 years of financial losses
COMMITMENT to CULTURE and MORALE
- A.C.E.S. Associates Creating Exceptional Service. Recognizing associates who go “Above and beyond” the call of duty to provide great service or provide a pattern of consistently memorable service.
- “You hear it, you own it” and “Make it count.” Empowering associates to take ownership during service/service recovery scenarios.
- Daily 10-minute Huddles (twice/day). Team gatherings when information is exchanged with intent to create operational excellence.
- Ron's Raps. Weekly one-on-one meetings with direct reports.
- Team Meetings. Weekly Leadership Team discussions.
- Moments of Service. Commitment to property-wide, ongoing training.
- Mirror Image. Humility in leadership: Policies apply to all associates, especially those in leadership positions.
CAREER ACHIEVEMENTS
- Developing nine Assistant Professionals into Head Professional, Director of Golf or Director of Instruction roles
- Being recognized nationally as the 2014 PGA of America Resort Merchandiser of the Year
- Being recognized by the Tri-State PGA: 2009, 2013 and 2014 Resort Merchandiser of the Year
- 2011 and 2017 Bill Strausbaugh Award (for mentoring and coaching fellow PGA Members)
- 2018 Golf Professional of the Year
Certification
PGA of America “Class A” Member
References
Mr. Maurice Darbyshire: Senior Vice President Operations, Invited Clubs
Mr. Jeff Kmiec: Former General Manager, Nemacolin Woodlands Resort and The Greenbrier
Mr. Bob Page: Area Director of Sales, Omni Hotels & Resorts
Mr. John Yerger: Tournament Chair, The Sunnehanna Amateur
Ms. Jodi Chamberlin: Director of Human Resources, PharmaCare
Mr. Stephen Monticone: Area Director of Facilities and Engineering, Omni Hotels & Resorts
Ms. Jen Rowland: Leadership Trainer and Consultant
Ms. Mary Leahy: Sales Representative at Callaway Golf (Retired)
Timeline
PGA General Manager
Augustine Golf Club
2023.02 - Current
PGA Director of Golf
The Waterfront Country Club
2022.01 - 2022.08
PGA General Manager
Architects Golf Club
2020.08 - 2021.08
PGA Director of Golf
Nemacolin Woodlands Resort
2019.01 - 2020.05
PGA Director of Golf
Omni Bedford Springs Resort & Spa
2007.04 - 2018.06
PGA Director of Golf
Hidden Creek Country Club
2002.07 - 2007.04
Assistant Professional
Columbia Country Club
2000.01 - 2002.07
Assistant Professional
Lansdowne Resort
1998.05 - 1999.12
Bachelor of Science - Sport Management
Liberty University