JENNY L. JUDD
Manvel,TX
Summary
PGA Class A professional with leadership experience across golf operations, member services, and club management. Career progression from Head Golf Professional to Director of Operations to General Manager includes recruiting, mentoring, and advancing team members while improving revenue, EBITDA, and member retention.
Overview
1
1
Certification
16
16
years of professional experience
Work History
General Manager
HEARTHSTONE COUNTRY CLUB
Houston, TX
11.2023 - 10.2026
- Helped generate more than $1.1 million in operating revenue, approximately $379000 in club operating profit, and $344000 in EBITDA.
- Drove membership revenue growth by over $679000 through targeted marketing initiatives.
- Supported recruitment, hiring, coaching, and development of leaders across multiple departments to strengthen leadership capacity.
- Mentored employees into three department head roles through leadership development and guidance programs.
General Manager
MAGNOLIA CREEK GOLF CLUB
League City, Texas
02.2022 - 11.2023
- Led daily operations and strategic planning during organizational change to ensure stability and continuity.
- Increased year-to-date la carte revenue by 23.3% over 2022.
- Reduced Member attrition by 19 through August 2023 by implementing ARMI and care group programming.
- Developed and implemented new golf membership offerings and strategies to strengthen Member and employee loyalty.
- Guided team through transition during South Shore Harbour exit, ensuring minimal disruption to operations.
General Manager
MAGNOLIA CREEK & SOUTH SHORE HARBOUR
League City, Texas
12.2016 - 01.2022
- Exceeded the 2021 EBITDA budget by $366,205 and the prior year by $218,973.
- Improved EBITDA flow-through from 27.7% in 2016 to 39.3% in 2021.
- Directed operations, strategic planning, and year-over-year business growth.
- Recruited, hired, and trained staff in operating practices and sales strategies, enhancing team effectiveness and operational efficiency.
- Mentored and promoted five employees into Department Head positions.
- Increased Net Promoter Score by two points, reflecting improved customer satisfaction and loyalty.
- Analyzed customer buying trends, market conditions, and competitor activity to inform and optimize sales strategies.
Director of Operations
MAGNOLIA CREEK & SOUTH SHORE HARBOUR
League City, Texas
11.2012 - 12.2016
- Drove EBITDA results beyond budget by $240,061 in 2013 and $86,745 in 2014.
- Improved inventory control by introducing nightly inventory checks and merchandise scanners.
- Mentored and promoted two employees into Department Head positions.
- Assisted General Manager with daily operations and weekly forecasts.
Head Golf Professional
BRAELINN GOLF CLUB
Peachtree City, Georgia
07.2010 - 10.2012
- Oversaw golf operations at private club, facilitating approximately 35,000 rounds annually and generating $319,000 in merchandise sales.
- Increased merchandise sales by $77,539 from 2010 to 2011 and by $80,059 from 2011 to 2012.
- Enhanced member service through staff training and fostering a collaborative team environment.
- Achieved and sustained an annual guest registration rate of 88%.
Education
Bachelor of Science - Exercise Science
Boise State University
Boise, ID01-2005
Skills
- Golf Operations Management
- Strategic Planning & Business Development
- Budgeting, Forecasting & Financial Performance
- Sales Leadership
- Membership Development
- Recruiting, Hiring & Talent Assessment
- Leadership Development & Succession Planning
- Career Coaching & Mentorship
- Employer Relations
- Professional Networking & Communication
- PGA Career Development
Personal Information
Title: PGA of America Class A Member | Golf Industry Leader | Career Development & Talent Coaching
Certification
- Invited DEI Council Co-Chair
- UNLV/Invited RISE Senior Leadership Certificate | November 2022
- ServSafe Manager | December 2021
- ClubCorp Super STAR | 2015, 2018
- ClubCorp Bronze Circle of Excellence | 2018
Affiliations
- Class A Member | Elected to Membership January 2010
- Specialized Executive Management | Completed January 2026
CAREER DEVELOPMENT & TALENT ACCOMPLISHMENTS
- Leadership Development: Mentored, coached, and helped advance multiple employees into Department Head positions throughout career.
- Talent Recruitment: Led recruiting, interviewing, hiring, onboarding, and development of professionals across multiple golf facility departments.
- Career Mentorship: Provided hands-on coaching and guidance to professionals at various career stages, helping individuals strengthen leadership capabilities and prepare for greater responsibility.
- Industry Perspective: Progressed through key golf industry leadership roles, including Head Golf Professional, Director of Operations, and General Manager, providing firsthand insight into career opportunities and advancement.
- Team Building: Developed collaborative, service-oriented teams focused on accountability, employee engagement, and professional growth.
- Relationship Management: Established trusted relationships with PGA Professionals, Members, employees, boards, ownership groups, and industry stakeholders.
Timeline
General Manager
HEARTHSTONE COUNTRY CLUB
11.2023 - 10.2026
General Manager
MAGNOLIA CREEK GOLF CLUB
02.2022 - 11.2023
General Manager
MAGNOLIA CREEK & SOUTH SHORE HARBOUR
12.2016 - 01.2022
Director of Operations
MAGNOLIA CREEK & SOUTH SHORE HARBOUR
11.2012 - 12.2016
Head Golf Professional
BRAELINN GOLF CLUB
07.2010 - 10.2012
Bachelor of Science - Exercise Science
Boise State University