DREW ISAAC
Clearwater Beach,FL
Summary
Golf operations and hospitality leader managing premier resort facilities and high-volume food and beverage programs. Improve guest experience through streamlined tournament execution and service standards. Drive revenue by optimizing inventory control and developing high-performing teams.
Overview
24
24
years of professional experience
Work History
GOLF OPERATIONS MANAGER
The Greenbrier Hotel & Resort
White Sulphur Springs, WV
02.2022 - Current
- Direct all outside golf operations for a premier luxury resort serving members, resort guests, and tournament participants.
- Led hiring, onboarding, scheduling, training, and professional development initiatives for golf operations staff, enhancing team capability.
- Managed purchasing and inventory control while overseeing operational budgets to ensure resource availability and financial compliance.
- Coordinate high-volume daily tee sheet activity while maintaining exceptional service standards.
- Supported seamless operations across guest services, course activities, and tournament play, maintaining high service quality.
COMPETITIVE GOLF PERFORMANCE & TOURNAMENT TRAVEL
Naples, FL
06.2021 - 11.2021
- Dedicated period to golf practice, competitive amateur tournament play, and travel.
- Maintained amateur status while evaluating high-level competitive opportunities.
- Managed personal scheduling, preparation, travel logistics, and tournament participation.
OUTSIDE GOLF OPERATIONS
The Naples Golf & Beach Club
Naples, FL
10.2017 - 06.2021
- Oversaw outside services for members and hotel guests, enhancing overall guest experience at an 18-hole facility averaging 130 rounds per day.
- Managed bag room and cart barn operations, ensuring seamless organization of a 71-cart fleet.
- Coordinated with Pro Shop to facilitate daily golf operations, improving service delivery.
- Assisted the Director of Golf and Head Professional with daily operations and major events.
- Contributed to record-breaking revenue performance through consistent service execution and operational support.
OUTSIDE SERVICES & PRO SHOP ASSISTANT
Panther Run Golf Club
Ave Maria, FL
11.2014 - 09.2017
- Delivered high-level member and guest services for a semi-private club with approximately 275 members.
- Oversaw bag room and cart barn operations for fleet of 80 carts, ensuring efficient service for approximately 225 daily rounds.
- Coordinated Pro Shop sales and tournament execution in collaboration with General Manager and Head Professional.
- Facilitated daily tee sheet activity, organized equipment, addressed guest requests, and prepared for events.
SUPERVISOR OF OUTSIDE OPERATIONS
The Greenbrier Golf Club
White Sulphur Springs, WV
06.2014 - 11.2015
- Supervised outside golf operations across three championship courses.
- Coordinated tee sheet activity for 300 daily rounds, ensuring smooth flow and optimal player experience.
- Managed operations for a fleet of 163 golf carts.
- Oversaw bag room, cart barn, tournament staging, and event execution, enhancing guest satisfaction during resort golf activities.
- Supported staff coordination and service delivery during high-volume resort events, facilitating seamless operations and positive guest experiences.
DISTRICT MANAGER / GENERAL MANAGER
Multi-Unit Hospitality Operations
03.2003 - 04.2014
- Directed multi-unit restaurant operations across Wendy's and regional hospitality establishments, enhancing overall operational efficiency.
- Held full accountability for P&L performance, customer experience metrics, labor management, and inventory control.
- Managed team performance and daily operations in high-volume customer service environments.
- Implemented operational standards to enhance service consistency and drive business performance.
- Led hiring, onboarding, training, and scheduling for multiple locations, ensuring compliance with operational standards.
- Ohio & Indiana
Education
College Coursework - Prerequisites, Electives, and Communications
Ohio State University | I.U.P.U.I. | Diablo Valley College
High School Diploma, College Preparatory/Honors -
Sycamore High School
Cincinnati, OHSkills
- Golf operations management
- Tournament and event coordination
- Tee sheet oversight
- Cart fleet management
- Equipment oversight
- Purchasing and inventory control
- Budget management
- Revenue optimization
- Staff training and development
- Workforce scheduling
- Point of sale systems
- Hospitality services
- Member and guest relations
Personal Information
- Availability: Willing to relocate to Central/Western FL
- Work Permit: Authorized to work in the United States
- Visa Status: Authorized to work in the United States
Timeline
GOLF OPERATIONS MANAGER
The Greenbrier Hotel & Resort
02.2022 - Current
COMPETITIVE GOLF PERFORMANCE & TOURNAMENT TRAVEL
06.2021 - 11.2021
OUTSIDE GOLF OPERATIONS
The Naples Golf & Beach Club
10.2017 - 06.2021
OUTSIDE SERVICES & PRO SHOP ASSISTANT
Panther Run Golf Club
11.2014 - 09.2017
SUPERVISOR OF OUTSIDE OPERATIONS
The Greenbrier Golf Club
06.2014 - 11.2015
DISTRICT MANAGER / GENERAL MANAGER
Multi-Unit Hospitality Operations
03.2003 - 04.2014
College Coursework - Prerequisites, Electives, and Communications
Ohio State University | I.U.P.U.I. | Diablo Valley College
High School Diploma, College Preparatory/Honors -
Sycamore High School