Mark E. Dungan
Virginia Beach,VA
Summary
Golf Operations Supervisor with 15+ years of experience at a private, member-only, No tee time club, overseeing daily operations, staff coordination, and member services for a 300-member facility with 20,000+ annual rounds. Proven leader in pace-of-play management, tournament operations, and delivering high-level member experiences. Brings a team-first leadership style with a strong background in high-pressure decision-making through collegiate and professional hockey officiating. Seeking a part-time Golf Operations Manager role with operational impact and scheduling flexibility.
Overview
19
19
years of professional experience
Work History
Golf Operations Supervisor
Bayville Golf Club
Virginia Beach, VA
01.2016 - Current
- Oversee daily golf operations across outside services, bag room, and practice facilities
- Coordinate starting operations and pace of play in a no tee-time environment
- Supervise staff in daily setup, execution, and closing procedures
- Collaborate with PGA professionals on tournaments and events
- Deliver high-touch service to members
- Private, member-only, No tee time club | ~300 members | 20,000+ annual rounds
- 2007 – Present
Pro Shop Manager
Bayville Golf Club
Virginia Beach, VA
01.2012 - 01.2015
- Managed merchandising operations including purchasing and inventory
- Assisted in planning and execution of tournaments
- Provided direct member service and accommodations
- Private, member-only, No tee time club | ~300 members | 20,000+ annual rounds
- 2007 – Present
Golf Operations Outside Staff
Bayville Golf Club
Virginia Beach, VA
01.2007 - 01.2012
- Supported cart management, bag room services, and practice facilities
- Delivered consistent service to members and guests
- Private, member-only, No tee time club | ~300 members | 20,000+ annual rounds
- 2007 – Present
Referee
Ice Hockey Official (NCAA, ECHL, SPHL)
01.2016 - Current
- NCAA Division I Men’s Referee
- Selected to playoff and championship assignments
- Demonstrate decision-making and conflict resolution
Lead Instructor
Southeastern Referee Academy
01.2017 - Current
- Lead on-ice and classroom instruction
- Mentor developing officials
Education
Bachelor of Science - Business Administration, Management
Christopher Newport University
Skills
- Golf Operations Management
- Member Experience & Service Delivery
- Staff Leadership & Training
- Pace of Play & Tee Sheet Management
- Tournament & Event Operations
- Golf Genius & POS Systems
- Private Club Operations
- Team Leadership & Communication
Timeline
Lead Instructor
Southeastern Referee Academy
01.2017 - Current
Golf Operations Supervisor
Bayville Golf Club
01.2016 - Current
Referee
Ice Hockey Official (NCAA, ECHL, SPHL)
01.2016 - Current
Pro Shop Manager
Bayville Golf Club
01.2012 - 01.2015
Golf Operations Outside Staff
Bayville Golf Club
01.2007 - 01.2012
Bachelor of Science - Business Administration, Management
Christopher Newport University