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DREW ISAAC
Clearwater Beach,US
Summary
Golf operations and hospitality leader managing premier resort facilities and high-volume food and beverage programs. Improve guest experience through streamlined tournament execution and service standards. Drive revenue by optimizing inventory control and developing high-performing teams.
Overview
9
9
years of post-secondary education
24
24
years of professional experience
Work History
GOLF OPERATIONS MANAGER
The Greenbrier Hotel & Resort
White Sulphur Springs, WV
01.2022 - 09.2026
- Direct all outside golf operations for a premier luxury resort serving members, resort guests, and tournament participants.
- Led hiring, onboarding, scheduling, training, and professional development initiatives for golf operations staff, enhancing team capability.
- Managed purchasing and inventory control while overseeing operational budgets to ensure resource availability and financial compliance.
- Coordinate high-volume daily tee sheet activity while maintaining exceptional service standards.
- Supported seamless operations across guest services, course activities, and tournament play, maintaining high service quality.
COMPETITIVE GOLF PERFORMANCE & TOURNAMENT TRAVEL
Naples, FL
05.2021 - 10.2021
- Dedicated period to golf practice, competitive amateur tournament play, and travel.
- Maintained amateur status while evaluating high-level competitive opportunities.
- Managed personal scheduling, preparation, travel logistics, and tournament participation.
OUTSIDE GOLF OPERATIONS
The Naples Golf & Beach Club
Naples, FL
09.2017 - 05.2021
- Oversaw outside services for members and hotel guests, enhancing overall guest experience at an 18-hole facility averaging 130 rounds per day.
- Managed bag room and cart barn operations, ensuring seamless organization of a 71-cart fleet.
- Coordinated with Pro Shop to facilitate daily golf operations, improving service delivery.
- Assisted the Director of Golf and Head Professional with daily operations and major events.
- Contributed to record-breaking revenue performance through consistent service execution and operational support.
OUTSIDE SERVICES & PRO SHOP ASSISTANT
Panther Run Golf Club
Ave Maria, FL
10.2014 - 08.2017
- Delivered high-level member and guest services for a semi-private club with approximately 275 members.
- Oversaw bag room and cart barn operations for fleet of 80 carts, ensuring efficient service for approximately 225 daily rounds.
- Coordinated Pro Shop sales and tournament execution in collaboration with General Manager and Head Professional.
- Facilitated daily tee sheet activity, organized equipment, addressed guest requests, and prepared for events.
SUPERVISOR OF OUTSIDE OPERATIONS
The Greenbrier Golf Club
White Sulphur Springs, WV
05.2014 - 10.2015
- Supervised outside golf operations across three championship courses.
- Coordinated tee sheet activity for 300 daily rounds, ensuring smooth flow and optimal player experience.
- Managed operations for a fleet of 163 golf carts.
- Oversaw bag room, cart barn, tournament staging, and event execution, enhancing guest satisfaction during resort golf activities.
- Supported staff coordination and service delivery during high-volume resort events, facilitating seamless operations and positive guest experiences.
DISTRICT MANAGER / GENERAL MANAGER
Multi-Unit Hospitality Operations
02.2003 - 03.2014
- Directed multi-unit restaurant operations across Wendy's and regional hospitality establishments, enhancing overall operational efficiency.
- Held full accountability for P&L performance, customer experience metrics, labor management, and inventory control.
- Managed team performance and daily operations in high-volume customer service environments.
- Implemented operational standards to enhance service consistency and drive business performance.
- Led hiring, onboarding, training, and scheduling for multiple locations, ensuring compliance with operational standards.
- Ohio & Indiana
Education
No Degree - Prerequisites, Electives, and Communications
The Ohio State University
Columbus, OH 09.2000 - 03.2006
High School Diploma -
Sycamore High School
Cincinnati, OH 01.1997 - 06.2000
Skills
- Golf operations management
- Tournament and event coordination
- Tee sheet oversight
- Cart fleet management
- Equipment oversight
- Purchasing and inventory control
- Budget management
- Revenue optimization
- Staff training and development
- Workforce scheduling
- Point of sale systems
- Hospitality services
- Member and guest relations
Work Preference
Job Search Status
Open to workDesired Job Title
Outside Golf Operations Radio JockeyWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteLocation: Clearwater, FLBradenton, FLSt. Petersburg, FLSarasota, FL
Open to relocation: Yes
Important To Me
Company CulturePersonal Information
References
John White, The Greenbrier Legacy Club, 304-421-3204
Jim Simpson, PGA Professional, 239-537-0067
Ben Duffy, PGA Professional, 262-719-3139
Steve Puccia, Business Owner, 585-737-0549
Timeline
GOLF OPERATIONS MANAGER
The Greenbrier Hotel & Resort
01.2022 - 09.2026
COMPETITIVE GOLF PERFORMANCE & TOURNAMENT TRAVEL
05.2021 - 10.2021
OUTSIDE GOLF OPERATIONS
The Naples Golf & Beach Club
09.2017 - 05.2021
OUTSIDE SERVICES & PRO SHOP ASSISTANT
Panther Run Golf Club
10.2014 - 08.2017
SUPERVISOR OF OUTSIDE OPERATIONS
The Greenbrier Golf Club
05.2014 - 10.2015
DISTRICT MANAGER / GENERAL MANAGER
Multi-Unit Hospitality Operations
02.2003 - 03.2014
No Degree - Prerequisites, Electives, and Communications
The Ohio State University
09.2000 - 03.2006
High School Diploma -
Sycamore High School
01.1997 - 06.2000