Alison Charbonneau
Wolcott
Summary
Results-driven professional with extensive experience in office management and customer service. Known for exceptional attention to detail and time management skills. Ready to enhance operational workflows and foster positive work environments.
Overview
19
19
years of professional experience
Work History
Office Manager
T.C. & Sons Trucking LLC
Milldale, CT
01.2014 - Current
- Managed scheduling, ensuring optimal resource allocation for team productivity and project timelines.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for [10] employees.
Front Desk Receptionist
Advanced Physical Therapy Associates
Wolcott, CT
07.2021 - 07.2022
- Coordinated front desk operations, ensuring efficient patient check-in and check-out processes.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Assisted with insurance verification and eligibility checks, streamlining billing procedures for patients.
- Collaborated with physical therapists to ensure seamless communication regarding patient care updates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assistant Store Manager
Harry and David
Farmington, CT
08.2007 - 01.2013
- Led daily operations to optimize sales and customer service excellence.
- Mentored and trained staff to enhance product knowledge and service delivery.
- Developed promotional strategies that increased customer engagement and store traffic.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Ensured compliance with company policies and procedures to maintain high standards of service.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Science - Early Childhood Education
Gateway Community College
New Haven, CT05-2003
No Degree - Elementary Education
Southern Connecticut State University
New Haven, CTCNA - Nursing
American Red Cross
Waterbury, CTHigh School Diploma -
Cheshire High School
Cheshire, CT06-2000
Skills
- Office management
- Office administration
- Administrative support
- Administrative management
- Payroll and budgeting
- Financial reporting
- Payroll management
- Mail management
- Employee supervision
- Appointment coordination
- Attention to detail
- Time management
- Reliability
- Customer service
Timeline
Front Desk Receptionist
Advanced Physical Therapy Associates
07.2021 - 07.2022
Office Manager
T.C. & Sons Trucking LLC
01.2014 - Current
Assistant Store Manager
Harry and David
08.2007 - 01.2013
No Degree - Elementary Education
Southern Connecticut State University
Associate of Science - Early Childhood Education
Gateway Community College
CNA - Nursing
American Red Cross
High School Diploma -
Cheshire High School