Alison Cordero
Round Rock,TX
Summary
5+ years of customer service experience. Currently in school for Information Technology, previously in school for Computer Science. I am very task oriented and thrive in fast paced, evolving environments. I love to learn, any opportunity to do so is a privilege.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Pflugerville, Texas
11.2021 - Current
- Manage partners
- Collaboration with others with different perspectives and skill sets
- Educating others and myself
- Fast paced environment and learning
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
Cashier
HEB Grocery Store
Hutto, Texas
06.2019 - 08.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ05-2026
Skills
- Customer-Oriented
- Employee Training
- Business Development
- Staff Motivation
- Python programming proficiency
- Microsoft PowerShell
- MS Office
- Data Management
- Networking
- Multitasking
- Data Entry
- C/C programming
- Python and C
- TCP/IP protocols
- TCP/IP
- Analytical and Critical Thinking
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Cashier
HEB Grocery Store
06.2019 - 08.2020
Bachelor of Science - Information Technology
Arizona State University