Summary
Overview
Work History
Education
Skills
Timeline
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Alison Davern

Manahawkin,NJ

Summary

I am a quick study and a motivated self-starter. I have over 13 years experience at Ferraro Foods, and am looking forward to its bright and positive future. I am confident that I can learn any skill and that my attention to detail and efficiency will be an unwavering asset to the Integration team. I have long-established relationships with my fellow Ferraro Foods employees and truly make efforts to connect with people. It is a priority for me to understand each department's strengths and struggles, which helps facilitate adjustments that work best for everyone.

Overview

14
14
years of professional experience

Work History

Integration Team Member

Ferraro Foods, Inc
Piscataway, NJ
07.2019 - Current
  • Act as a liaison between Integration team members and departments to help facilitate smooth transitions and solve issues that arise in an expedited manner to maintain productivity and efficiency.
  • Provide on-site and virtual training for newly acquired employees- mainly in Customer Support and Customer Support Management, to ensure they are up to speed on company procedures, policies and practices.
  • Field calls from employees at all locations and provide guidance, whether it is through training or through problem solving with other departments to help reach a swift resolution.
  • Gather pertinent information and set customers up in Retalix that transitioned over to Ferraro Foods, usually with a pressing deadline.
  • Filter through, identify and address customers that are already being serviced by Ferraro, and give that information to the appropriate parties.
  • Assess employee capability and provide advice and input regarding their skillset based on my interaction through training and prolonged interaction.
  • Provide a discerning eye and give an objective opinion regarding best practices with newly transitioned employees and implementing new procedures.
  • Create customers to be serviced out of certain locations and discontinue service at another location to help provide logistical synergy, while effectively communicating with affected departments to ensure the transition is seamless.

Inside Sales Manager

Ferraro Foods, Inc
Piscataway, NJ
03.2011 - 07.2019
  • Managed and supervised a Customer Service/Inside Sales team of 9 employees.
  • Held on-site intensive training to keep employees up-to-date on software and processes for both New Jersey and North Carolina Customer Service departments.
  • Directly supported the 75+ sales representatives in both New Jersey and North Carolina locations.
  • Provided excellent customer service to over 6,000 accounts and actively tended to their demands. Worked closely with customers to assess and anticipate their needs and customize their line of product.
  • Analyzed and managed company sales margin and profitability of pending orders on a daily basis to ensure they meet the company's minimum order requirements.
  • Researched and processed all customer credit requests/delivery discrepancies.
  • Created all new customer accounts.
  • Analyzed and tracked the company's produce sales and statistics.

Accounting Assistant

Ferraro Foods, Inc
Piscataway, NJ
12.2009 - 03.2011
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Managed balance sheets on a daily basis, processed journal entries and tied-out cash posted with balance sheets.
  • Reconciled account information and reported figures in general ledger.
  • Assisted with processing weekly payroll for the drivers and driver helpers.
  • Supported Accounts Payable with administrative and clerical help, when needed.

Cash Applications/Cash Room Clerk

Ferraro Foods, Inc
Piscataway, NJ
07.2008 - 12.2009
  • Applied all cash and checks for both New Jersey and North Carolina locations- accurately credited thousands of customers.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Was responsible for billing and invoicing customer pick-ups, salesman deliveries and promotional orders throughout the day.
  • Invoiced several drivers' routes during the work week.
  • Meticulously managed the cash and checks collected on a daily basis, through exceptional attention to detail, focus and commitment.

Education

Bachelor of Science - Earth Science With A Concentration in Meteorology

Kean University
Union, NJ

Certificate - Audio Engineering And Recording

Institute of Audio Research
New York, NY

Skills

  • Excellent multitasking abilities
  • Exceptional verbal and written communication skills
  • Proficient in all Microsoft office applications
  • Well versed in both MAC and PC
  • Has extensive knowledge of Retalix AS-400 software

Timeline

Integration Team Member

Ferraro Foods, Inc
07.2019 - Current

Inside Sales Manager

Ferraro Foods, Inc
03.2011 - 07.2019

Accounting Assistant

Ferraro Foods, Inc
12.2009 - 03.2011

Cash Applications/Cash Room Clerk

Ferraro Foods, Inc
07.2008 - 12.2009

Bachelor of Science - Earth Science With A Concentration in Meteorology

Kean University

Certificate - Audio Engineering And Recording

Institute of Audio Research

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Alison Davern