Divina Roque-Rubio
Pittsburg,CA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle
Concord, California
10.2023 - 07.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
McDoanlds
Bay Point, CA
06.2021 - 08.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Skills
- Drive-Thru Operations
- Beverage Preparation
- Menu Memorization
- Inventory Restocking
- Customer Service
- Customer Engagement
- Safe Food Handling
- Cash Handling
- Initiative and Self-Motivation
- Flexible Schedule
- Clear Communication
- Cleaning
- Integrity and Honesty
- Telephone Etiquette
- Taking Orders
- Crew Leadership
- Multitasking and Organization
- Excellent multitasking abilities
Timeline
Crew Member
Chipotle
10.2023 - 07.2024
Crew Member
McDoanlds
06.2021 - 08.2023