Kylie Adams
403 Swisher Ave, Danville,IL
Summary
Proven performer at Taco Bell, adept in customer service and multitasking, significantly improved customer satisfaction through efficient service and teamwork, having received multiple awards for my customer service skills. Also skilled in cash handling and problem-solving, I excel in fast paced environments, ensuring quality and efficiency. My ability to quickly adapt and enhance team performance stands out, making me a valuable asset to any employer seeking results and dedication.
Overview
3
3
years of professional experience
Work History
Crew Member
Taco Bell
01.2022 - Current
- Worked front counter, drive-thru and other areas.
- Operate and handle a cash register with no supervision needed in drive-through and front counter
- Issued refunds to customers when needed
- Wrapped or bagged food for guests
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Cross-trained in multiple areas with the ability to complete tasks in these areas well and efficiently
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Improved team morale, leading to increased productivity and reduced turnover.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Boosted repeat customer rates by providing friendly and engaging service.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Working On A Bachelor’s In - Architecture
Danville Area Community College
Danville, ILHigh School Diploma - N/A
Danville High School
Danville, IL01.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Opening and closing cash registers
- Counting cash registers to ensure proper monetary standards are met
- Cleaning
- Taking Orders
- Heavy Lifting
- Performance Improvement
- Supplies Monitoring and Restocking
- Salesmanship
- Multitasking and Organization
- Attention to Detail
- Handling Complaints
- Front Counter Management
- Multitasking taking orders & money from customers in the drive through and front counter while cleaning and restocking
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Order Management
- Menu Memorization
- Beverage Preparation
- Ordering Procedures
- Influencing skills
- Product Promotion
- Team Player
- Adaptability and Flexibility
- Cleaning and organization
- Collaboration and Teamwork
- Dependable and Cooperative
- Cleaning and sanitation
- Money Handling
- Cash Register Operations
- Decision-Making
- Cash Register Operation
- Basic Math
- Payment Transactions
- Training and Motivation
Timeline
Crew Member
Taco Bell
01.2022 - Current
Working On A Bachelor’s In - Architecture
Danville Area Community College
High School Diploma - N/A
Danville High School