Joey Brewer
Springfield,IL
Summary
Dedicated Crew Member with solid understanding of operational practices and safety standards. Contributed to team success by following detailed instructions and demonstrating a commitment to quality work. Organized and motivated, effectively utilized time management skills in fast-paced environments and adapted to last-minute changes.
Overview
3
3
years of professional experience
Work History
Crew Member
Culvers
Springfield, IL
01.2024 - Current
- Greeted customers and accurately took orders to enhance overall service experience.
- Operated cash register and handled payments for culvers customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Presented orders to guests within anticipated service times.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Addressed customer complaints promptly to maintain satisfaction and uphold brand reputation.
- Interacted pleasantly with guests to deliver quality customer service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Organized and restocked supplies to support operations and team productivity.
- Followed safety and sanitation procedures in culvers workplace.
- Drove team success by quickly completing assigned tasks.
- Communicated with team members to maintain smooth culvers service flow.
- Supported daily food preparation for Culver's crew operations.
- Took orders from patrons and entered selections into store computer system.
- Entered orders into a computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Packed fast food products in approved containers, cups, and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Restocked napkins, condiments, and utensils at self-service areas.
- Inspected expiration dates on food products prior to serving. on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Uphold high standards of productivity and quality in operations.
- Directed patrons to restrooms and other amenities within the facility.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments, and utensils at self-service areas.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Education
New Berlin High School
New Berlin, ILSome College (No Degree) - Computer Science
Lincoln Land Community College
Springfield, ILSkills
- Food preparation
- Order entry
- Cash handling
- POS operation
- Order delivery
- Beverage preparation
- Food safety
- Sanitation standards
- Learning agility
- Quality assurance
- Inventory restocking
- Time management
- Multitasking
- Task prioritization
- Teamwork
- Team contributions
- Drive-thru operations
- Machine operations
- Problem solving
- Attention to detail
- Performance improvement
- Safety awareness
- Verbal communication
- Interactive communication
- Clear communication
- Telephone etiquette
- Willingness to learn
- Learning agility
- Integrity and honesty
- Basic math
- Customer service
- Valid Driver's license
- Drive-thru operations
- Valid Driver's license
References
References available upon request.
Timeline
Crew Member
Culvers
01.2024 - Current
New Berlin High School
Some College (No Degree) - Computer Science
Lincoln Land Community College