ALISON DORMAN
Washington,MI
Summary
Experienced licensed cosmetologist with a strong focus on delivering exceptional customer service to a diverse clientele. Skilled in building relationships and driving sales through effective communication and attentive listening. Known for establishing rapport that leads to increased sales and client loyalty. A flexible and detail-oriented team player who remains composed in high-pressure situations, utilizes critical thinking skills to swiftly resolve issues, and creates a safe and calm environment for both staff and clients.
Overview
13
13
years of professional experience
Work History
Sales Lead-Beauty Advisor
Sephora at Kohls
Sterling Heights, MI
08.2021 - 07.2023
- Promoted beauty from within by providing superior customer service and making and everlasting positive impression with clients and team
- Built strong client loyalty by identifying clients needs and inspire them to use suggested products through explanation, demonstration and application techniques
- Assured metrics were being met within sales, conversion rate/penetration, ATV, loyalty rewards and credit sign up
- Completed all assigned tasks, training and complied with Sephora at Kohls beauty process's and standards, safety and standards
- Effectively communicated and led team of beauty advisors with sales, safety and brand education training and followed up on their performance
- Understood and executed daily, weekly, monthly and yearly sales goals
- Assured replenishment, audits, merchandising sets, price changes and training were accurate and completed in a timely manner
- Open communication with both Sephora and Kohls promoting monthly and weekly sales
- Created employee events and raffles to create unity within
- Accurately open and close registers to provide accurate bank deposits
- Inventory management including freight processing, back stocking, callbacks and inventory counts
- Maintained cleanliness and hygiene standards throughout department
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Salon Coordinator- Aveda Education Ambassador
Renee Salon
Shelby Township, MI
11.2010 - 12.2020
- As a keyholder, oversaw all daily operations at an upscale salon
- Applied interpersonal communication skills to develop strong, long-term relationships with clients, attaining patron trust that resulted in referral business and customer retention
- Provided exceptional customer service by handling all inquires using multiline phone system and online booking requests
- Responded promptly to ensure service requests were booked accordingly
- Operated as the sales and education ambassador for the salon
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Attended education classes to gain insights regarding products and sales to influence team and design new practices; enabled the achievement of new techniques, daily, weekly, and monthly sales goals to enhance their commitment in providing exceptional client satisfaction while increasing their personal goals
- Managed social media content to communicate promotions and brand awareness that ultimately drove new business and increased sales and bookings
- Processed all orders, freight and inventory
- Accurately maintained cash flow and all weekly bank deposits
- Followed all merchandising standards set by Aveda
- Implemented a clean work place by following all OSHA safety and hygiene standards
- Created a warm, welcoming environment to provide a memorable high end relaxing experience for clients of all ages to enjoy
Education
Licensed Cosmetologist - Cosmetology
Michigan College of Beauty
Troy, MI04.2002
High School Diploma -
Warren Mott High School
Warren, MI06.1999
Skills
- Customer Service
- Sales & Marketing
- Team Leadership
- Relationship Building
- Communication Skills
- Computer Skills
- Data Entry
- Social Media
- Appointment Scheduling
- Problem Solving
- Inventory Control
- Microsoft Office
- G Suite
- Salon Biz
- Demandforce
- Cross-selling techniques
- Stockroom Management
- Upselling strategies
- Sales Planning
- Customer Retention
Experienceyears
10
Timeline
Sales Lead-Beauty Advisor
Sephora at Kohls
08.2021 - 07.2023
Salon Coordinator- Aveda Education Ambassador
Renee Salon
11.2010 - 12.2020
Licensed Cosmetologist - Cosmetology
Michigan College of Beauty
High School Diploma -
Warren Mott High School