Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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LAURA LUNA ESCANO

Litchfield Park,AZ

Summary

Dynamic and results-driven professional with extensive experience at Walgreens Boots Alliance, excelling in customer service and inventory management. Proven track record in team building and implementing sales strategies that significantly boosted revenue. Adept at maintaining accurate sales records and enhancing customer satisfaction through effective cross-selling techniques.

Overview

6
6
years of professional experience

Work History

Lead Beauty Sales Advisor

Walgreens Boots Alliance
Phoenix, AZ
01.2015 - 08.2016
  • Assisted with inventory management processes including receiving shipments, stocking shelves, tracking inventory levels and ordering new supplies as needed.
  • Recruited, trained and managed a team of Beauty Advisors while setting performance goals.
  • Ensured that customer service standards were met by providing excellent customer service skills.
  • Performed makeovers for customers in order to demonstrate product effectiveness.
  • Maintained accurate records of sales activities including daily sales reports.
  • Managed stock levels of cosmetics, skincare and fragrance products ensuring shelves were well-stocked at all times.
  • Implemented strategies designed to increase sales revenue through cross-selling techniques.

Assistant Manager

Gold Toe Brands
Phoenix, AZ
01.2014 - 01.2015
  • Collaborated with marketing department to develop promotional campaigns that increased revenue growth.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Service Coordinator Supervisor

Webco Gen. Partnership and Military Sales Co.
Seoul, South Korea
01.2011 - 01.2014
  • Maintained accurate records of all service requests, work orders, invoices.
  • Developed customer service strategies to increase customer satisfaction levels.
  • Supervised and trained service staff on customer service policies and procedures.
  • Participated in internal audits of services department operations and documented findings.
  • Collaborated with other departments to streamline processes related to order fulfillment.
  • Managed 300k accounts and stock with REVLON, ALMAY, BODYSHOP, GODIVA, COLONIAL CANDLES, COACH, MICHAEL KORS, VICTORIA'S SECRET BATH AND BODY WORKS, BARE MINERALS, EVELYN & CRABTREE, BUTTER OF LONDON, TRUE BLUE SPA Body Care

Education

Associate of Arts - Arts

Chicago Colleges
Germany
01-1993

Skills

  • Customer service
  • Inventory management
  • Sales reporting
  • Visual merchandising
  • Team building
  • Cross-selling techniques
  • Record keeping
  • Sales strategies
  • Payroll administration
  • Sales target achievement
  • Sales records management
  • Payment processing
  • Documentation and reporting

Accomplishments

  • United States Presidential Award for English Volunteer Program in JAPAN
  • President's GOLD and Silver Volunteer Service Award - COUNCIL on CIVIL SERVICE JAPAN
  • Louisiana BUDDHIST Temple - English as a Second Language Instructor

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Lead Beauty Sales Advisor

Walgreens Boots Alliance
01.2015 - 08.2016

Assistant Manager

Gold Toe Brands
01.2014 - 01.2015

Service Coordinator Supervisor

Webco Gen. Partnership and Military Sales Co.
01.2011 - 01.2014

Associate of Arts - Arts

Chicago Colleges

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