Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Drabin

Madison,AL

Summary

Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting all staff members.

Overview

13
13
years of professional experience

Work History

Owner/Office Manager

Elliott's Garage
Tampa, FL
01.2012 - 12.2021
  • Responsible for managing all office and shop operations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customers problems and complaints.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.

Front Desk Coordinator

Gentle Dental
Brandon, FL
09.2006 - 02.2010
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Scheduled appointments in computer system.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Researched and identified problems with office computers and any devices that had issues and repaired.
  • Helped patients complete necessary medical forms and documentation.

Education

High School Diploma -

Tampa Catholic High School
Tampa, FL
05.2000

Skills

  • Office Management
  • Information Security
  • Account and Ledger Reconciliations
  • Team Management

Timeline

Owner/Office Manager

Elliott's Garage
01.2012 - 12.2021

Front Desk Coordinator

Gentle Dental
09.2006 - 02.2010

High School Diploma -

Tampa Catholic High School

Similar Profiles

CREATE PROFILE
Alison Drabin