Alison Erbetta
Oakland,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat [ Sales Associate] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Retail Associate
Cost Plus World Market
01.2021 - 12.2021
- Cashiered for a professional retail business store, managed money transactions
- Provided rain checks, processed special orders, and generated sales through SMS marketing
- Assisted in providing excellent customer service by giving customers extra care and attention
- Maintained clean sales floor and straightened and faced merchandise
- Greeted customers, helped locate merchandise, and suggested suitable options
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Used POS system to process sales, returns, online orders, and gift card activations
- Trained and supervised new employees to use selling strategies and apply best practices
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Receptionist
OPTIONS RECOVERY SERVICES
01.2006 - 12.2006
- Greeted clients in a professional friendly manner
- Provided excellent customer service in a professional, non-profit organization
- Ran errands and performed basic administrative tasks
Peer Advisor
CITY COLLEGE SAN FRANCISCO
01.2000 - 12.2002
- Provided information to students about community college programs and matriculation procedures
- Counseled students on academic courses to take for their major and goal objectives
- Assisted as a campus tour guide for prospective students
- Performed basic administrative tasks for the college information booth
- Counseled [Number] students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life
Usher
LANDMARK SHATTUCK CINEMAS
01.1996 - 12.1997
- Prepared food for concession stand
- Took inventory of concession stand supplies
- Worked as cashier for concession stand
- Trained and introduced new employees to business operations
- Greeted customers with smile and provided friendly, knowledgeable service
- Maintained clean and organized venue to create pleasant experience for guests
- Worked with other staff members to facilitate smooth flow of operations
- Maintained updated knowledge of event information to provide guests with accurate details
- Monitored entrance and exit of venue to guarantee safety of guests
- Assisted patrons with seating by giving directions and lighting paths
- Reported maintenance or equipment issues for fast resolution to minimize downtime
Education
Bachelor of Science - Business Finance
San Francisco State University
San Francisco, CA 08.2021 - Current
Certificate in Cosmetology - Cosmetology
Laney College
Oakland, CA06.2021
Associate of Arts in General Education - General Education
City College of San Francisco
San Francisco, CA01.2002
Skills
- Excellent customer service skills
- People oriented, meticulous and follow instructions
- Excellent communication skills, able to work independently and as a collaborator
- Hard working and dedicated
- Organized with a great appreciation for work ethics
- Cash Register Operation
- Loss Prevention
- Positive and Engaging Demeanor
- Store Maintenance
- Reliability
- Cleaning and Sanitizing
- Upselling techniques
Languages
Spanish
Native or Bilingual
Timeline
Bachelor of Science - Business Finance
San Francisco State University
08.2021 - Current
Retail Associate
Cost Plus World Market
01.2021 - 12.2021
Receptionist
OPTIONS RECOVERY SERVICES
01.2006 - 12.2006
Peer Advisor
CITY COLLEGE SAN FRANCISCO
01.2000 - 12.2002
Usher
LANDMARK SHATTUCK CINEMAS
01.1996 - 12.1997
Certificate in Cosmetology - Cosmetology
Laney College
Associate of Arts in General Education - General Education
City College of San Francisco
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