Ivon Alejandra Romero
Houston,Texas
Summary
Highly motivated and detail-oriented Assistant Manager with the ability to communicate effectively at multiple levels and across business units. Skillful at working multiple projects simultaneously, flexible and an adaptive team player with experience in business and management.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
T-mobile
01.2022 - 08.2024
- Drive to lead by example, passionate about positively navigating customer interactions while elevating their experience
- Recruit, train, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence
- Engage with team to uncover any blockages to their success and identify how to support and develop passionate sales performance
- Manage daily store opening, closing, and operating duties
- Creatively drive store exposure through community engagement, marketing endeavors, and networking efforts
- Be a leader by developing and motivating the location's sales team through a consultative sales and service approach
- Manage store operations while being accountable for personal/store sales as well as the development of a high performing, motivated team
- Effectively managing customer traffic visiting the store and balancing wait times
- Stay current on all products, services, and promotions, and ensure constant communication occurs in educating others of all relevant information
- Ensure the location is fully staffed at all times
- Ensure store always looks its best and is compliant with the T-Mobile merchandising requirements
- Ensure compliance with the guidelines set by T-Mobile and Verge Mobile, which includes merchandising, inventory/shrinkage and customer service.
Assistant Manager
Texas Phone Repair
01.2018 - 01.2021
- Monitor level of supplies and handle shortages
- Ordered parts and repair for different cell phone brands
- Trained, and developed employees to meet sales targets
- Maintained and oversee daily operations
- Oversee repair process to ensure accurate and timely service
- Resolved and escalate customer complaints
- Coordinate daily customer service operations (sales, orders, etc.)
- Assisted new and existing customers with purchase with activation
- Administered all paperwork
- Repaired and replaced parts on phone and reassemble unit when done.
Assistant Manager
Metro PCS
01.2016 - 01.2018
- Monitored and maintain store inventory
- Created schedule for the employees
- Coached and support new and existing Sales Associates
- Communicated with clients and evaluate their needs
- Supervised and motivate employees to perform their best
- Coordinated daily customer service operations (sales, orders, etc.)
- Managed employee's schedules and payroll
- Recruited, selected and trained store staff
- Maintained accurate record and controlled expenses to achieve budget
- Assisted on the sale floor as needed.
Education
Associate degree -
Housatonic Community College
Bridgeport, CT06.2023
High School Diploma -
Westbury High School
05.2019
Skills
- Problem-solving skills
- Strong computer knowledge
- Bilingual (English/Spanish)
- Interpersonal and leadership skills
- Proficient in all Microsoft Office software
- Organizational and time management skills
- Written and Verbal Communication skills
- Quick learner, self-starter, and results oriented
- Excellent customer service skills
Accomplishments
President club winner
Multiple months of top performance
Timeline
Retail Store Manager
T-mobile
01.2022 - 08.2024
Assistant Manager
Texas Phone Repair
01.2018 - 01.2021
Assistant Manager
Metro PCS
01.2016 - 01.2018
Associate degree -
Housatonic Community College
High School Diploma -
Westbury High School
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