ALISON ESTECHE
Bo’s Beach
Palm Beach Gardens
16
years of professional experience
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Server
9 Months- Collaborated with kitchen staff to ensure timely food delivery and address customer inquiries effectively.
- Resolved customer complaints promptly, improving overall dining experience and maintaining positive relationships.
- Conducted regular team meetings to foster communication, share feedback, and enhance service quality among staff.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
2 Years 7 Months- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
Parasail Mate/Photographer
10 Months- Followed WSIA and Coastguard guidelines to the letter for the safest parasail experience.
- Interacted with hundreds of customers on a daily basis in a extremely fast paced work environment.
- Withstood working long hours directly in the sun doing very physical work with a smile on my face.
- While on the boat it was my duty to sell, take and download photo packages in the most efficient way possible with the absolute shortest turn around time.
- Operated and interacted with customers with the booking platform Fare-harbor.
- Assisted with both minor and major repairs both mechanically and cosmetically.
Stewardess
2 Years- Adhered to safety protocols, assessing weather variables to promote passenger and vessel safety.
- Assisted with launching and docking boats safely for customers.
- Observed passengers for intoxication or possible threat to safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable ride.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Restocked and organized food, beverage and passenger items inventory.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
Hostess
2 Years- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered customer questions about hours, seating, current wait time and other information.
- Answered questions about food and order statuses for waiting customers.
Server
2 Years- Welcome guests from our hotel to our restaurant, guide them to Morenos Cuba their table where I introduce them to our food and cocktail menu.
- Running food and drinks to my personal tables and assisting our Miami Beach, Fl bartender in any possible way with food and bar set up.
- Delivering an efficient service to our customers while maintaining a clean and comfortable environment following standard policies and procedures.
- Suggesting guests to activities and tourist sightings they might find interesting to visit while in town.
- Responsible for my own computer where I can personally make changes, voids and process any transaction in cash, debit or credit card under my own name.
Consultant
2 Years- Greeted all incoming customers and members.
- Conducted tour of the salon to all new guests while answering any questions and assisting them to a monthly membership with us.
- Responsible for maintaining a clean environment as far as waiting area, restroom, tanning rooms, tanning beds and laundry.
- Worked through the computer on a daily basis to record information, set timers on tanning beds and process payments in cash, debit or credit cards.
- Helped customers with questions on skin treatments and safe ways to engage in tanning as well as showing them the procedure of using our beds or spraying booths.
- Managed scheduling of appointments, wrote incident reports, maintained client reports and personal information.
Server
2 Years- Created a friendly and comfortable environment for clients to enjoy a family evening.
- Assisted customers with making choices in a helpful and detailed manner.
- Served food and beverages to our clients.
- Processed collected payments for our customers, making change and handling both debit and credit card transactions.
- In charge of handling phone calls and taking carry out/delivery orders.
- Memorized details on daily specials and menu items.
- In charge of opening and closing the restaurant, organizing and maintaining a clean and stocked station.
Education
High School Diploma
Skills
Spanish/English
Observational skills
Guest engagement
Multitasking and organization
Strong work ethic
Timeline
Server
Bo’s Beach
10.2025 - 07.2026Read More
Server
BAMBOO ISLAND BAR
03.2023 - 10.2025Read More
Parasail Mate/Photographer
SOUTH BEACH PARASAIL
03.2022 - 01.2023Read More
Stewardess
YACHT MASTERS
02.2020 - 02.2022Read More
Hostess
SWEET LIBERTY
12.2017 - 12.2019Read More
Server
MORENOS CUBA
12.2015 - 12.2017Read More
Consultant
COPPER TAN
12.2013 - 12.2015Read More
Server
D'BELLA
12.2010 - 12.2012Read More
MIAMI BEACH SENIOR HIGH SCHOOL
High School Diploma
Read More