Alison Faulstich
Columbia,MO
Summary
Experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal and communication skills in both supervisory and support staff roles.
Overview
24
24
years of professional experience
Work History
Customer Experience Supervisor
JCPenney
06.2016 - 12.2023
- Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
- Implemented creative incentives for team members that fostered healthy competition and drove performance improvements, resulting in increased customer satisfaction rates.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Merchandising Assistant
JCPenney
08.2013 - 06.2016
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Supported visual merchandising team with window displays and in-store signage, capturing customer attention and interest.
- Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
Window Coverings Associate
JCPenney
08.2007 - 08.2013
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement in home decor department.
- Exceeded sales targets in custom blinds and shades consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Coordinated all window displays and merchandise sets for Home Decor Department
Quality Assurance Specialist
MBS Textbook Exchange
08.1999 - 06.2007
- Enhanced customer satisfaction by addressing reported shortage issues promptly and providing effective solutions.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Audited and corrected discrepancies in inventory numbers.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
Education
Bachelor of Arts - English Language And Literature
McGill University
Montreal, QC05.1996
Skills
- CRM Software Knowledge
- Customer Service Management
- Engagement Strategy Development
- Leadership Development
- Retail Operations
- Human Resources Management
- Organizational Skills
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Experience Supervisor
JCPenney
06.2016 - 12.2023
Merchandising Assistant
JCPenney
08.2013 - 06.2016
Window Coverings Associate
JCPenney
08.2007 - 08.2013
Quality Assurance Specialist
MBS Textbook Exchange
08.1999 - 06.2007
Bachelor of Arts - English Language And Literature
McGill University