Alison Ferrari
Hula Grill Kaanapali
Lahaina,HI
15
years of professional experience
Experienced hospitality professional with a proven track record in concierge services, guest relations, and vendor partnerships within Maui's luxury tourism market. Skilled at creating exceptional guest experiences, coordinating activities and reservations, managing local vendor relationships, and delivering personalized service in fast-paced hospitality environments. Recognized for strong communication, problem-solving, and a commitment to exceeding guest expectations
Work History
Dining Room Server
14 Years 10 Months- Top-performing server with consistent upselling success, exceptional guest satisfaction, and strong repeat customer relationships.
Concierge Manager
3 Years 1 Month- Managed relationships with local activity vendors and service partners; maintained contracts and listings within the ALDesk booking platform; served as liaison between vendors, internal teams, and guests to ensure seamless booking experiences.
Sales Consultant
11 Months- Managed a portfolio of customer accounts, developed new business opportunities, and identified upsell opportunities through consultative selling.
Territory Sales Representative
10 Months- Owned and expanded a defined hospitality territory; provided tailored recommendations and managed orders using CRM systems.
Education
Bachelor of Science - Psychology
Minor: Human Resources & Human Development
Skills
Account Management
Partner Success
Vendor Relations
Activity Booking Platforms
Hospitality & Tourism
Upselling & Revenue Growth
CRM & Booking Systems
Timeline
Concierge Manager
KBM Resorts
2019.09 - 2022.10Read More
Sales Consultant
Triple F Distributing
2018.08 - 2019.07Read More
Territory Sales Representative
Bargreen Ellingson
2017.09 - 2018.07Read More
Dining Room Server
Hula Grill Kaanapali
2011.10 - CurrentRead More
University of Illinois
Bachelor of Science from Psychology
Read More