ALISON GERVASONI
Dayton,PA
Overview
23
23
years of professional experience
Work History
Clerk Typist / Receptionist
Housing Authority of the County of Armstrong County
11.2025 - Current
- Serve as first point of contact for clients, residents, and visitors.
- Handle multi-line phone systems and route calls appropriately.
- Create work orders and forward to appropriate sites.
- Provide clerical support including data entry, filing, and administrative tasks.
- Assist residents with questions regarding programs and services.
Customer Service Representative
AHN Home Medical Equipment
06.2025 - 10.2025
- Assisted customers with medical equipment orders and service requests.
- Handled high-volume calls in a fast-paced call center.
- Processed referrals, collected payments, and entered orders accurately.
- Maintained customer records and resolved concerns professionally.
Private Duty Caregiver
Self-Employed
Dayton, PA
01.2012 - 10.2025
- Provided care for elderly, hospice, and pediatric patients.
- Assisted with daily living activities, mobility, and medication management.
- Maintained detailed care documentation and communicated with healthcare providers.
Manager of Operations
Silvis and Son
Dayton, PA
01.2020 - 03.2025
- Managed daily business operations, staff, inventory, and customer service.
- Supervised hiring, training, and staff scheduling.
- Built strong customer relationships to increase business.
Certified Nursing Assistant (CNA)
Extended Family Care
Pittsburgh, PA
06.2009 - 06.2013
- Provided patient care in long-term care and home settings.
- Assisted with daily living activities, mobility support, and documentation.
Certified Nursing Assistant (CNA)
Nursefinders
Carnegie, PA
03.2007 - 04.2012
- Provided patient care in long-term care and home settings.
- Assisted with daily living activities, mobility support, and documentation.
Certified Nursing Assistant (CNA)
West Haven Nursing Home
Apollo, PA
01.2004 - 05.2007
- Provided patient care in long-term care and home settings.
- Assisted with daily living activities, mobility support, and documentation.
Meat Packer / Butcher Assistant
Silvis and Son
Dayton, PA
01.2003 - 01.2007
- Prepared and packaged meat products following safety standards.
- Operated cutting equipment and maintained sanitation requirements.
Timeline
Clerk Typist / Receptionist
Housing Authority of the County of Armstrong County
11.2025 - Current
Customer Service Representative
AHN Home Medical Equipment
06.2025 - 10.2025
Manager of Operations
Silvis and Son
01.2020 - 03.2025
Private Duty Caregiver
Self-Employed
01.2012 - 10.2025
Certified Nursing Assistant (CNA)
Extended Family Care
06.2009 - 06.2013
Certified Nursing Assistant (CNA)
Nursefinders
03.2007 - 04.2012
Certified Nursing Assistant (CNA)
West Haven Nursing Home
01.2004 - 05.2007
Meat Packer / Butcher Assistant
Silvis and Son
01.2003 - 01.2007