Cassandra Henning
Pasco,United States
Summary
Experienced with document preparation and data entry, ensuring accurate and timely completion of tasks. Utilizes strong organizational skills to manage files and records effectively. Track record of maintaining high-quality work standards and supporting team goals through efficient administrative support.
Overview
9
9
years of professional experience
Work History
Clerk-Typist/Receptionist II
Benton Franklin Health District
Kennewick
01.2018 - 12.2024
- Efficiently register clients and verify insurance, enhancing service quality.
- Coordinate appointments and manage multiple phone lines, ensuring smooth operations.
- Adhere to RCW and HIPAA regulations, safeguarding client information.
- Contribute to health equity initiatives, fostering inclusive practices.
- Train staff in administrative processes, boosting team productivity.
- Managed multi-line phone system, scheduled appointments, and verified insurance, ensuring efficient client registration and service delivery.
- Contributed to Health Equity and Trauma Informed approaches committees, fostering inclusive practices and improving client care standards.
- Processed immunization records and requests, maintaining accurate data entry and strict compliance with RCW and HIPAA regulations.
Front Desk/Administrative
Shilo Inn
Richland
06.2017 - 12.2017
- Managed phone lines and reservations, enhancing customer satisfaction and operational efficiency.
- Facilitated room assignments and sales, boosting occupancy and revenue.
- Balanced cash accounts accurately, ensuring financial integrity and accountability.
- Managed multi-line phone system, optimized room assignments, and drove sales through effective promotion, enhancing guest satisfaction and boosting revenue.
- Maintained meticulous inventory of rooms and reservations, balanced cash accounts, and provided precise administrative support, ensuring operational efficiency.
Customer Service
Center for Sharing's Collegium Café
Pasco
04.2016 - 06.2017
- Handled customer inquiries and calls, ensuring efficient service resolution.
- Coordinated community events, boosting local engagement and attendance.
- Prepared beverages and food, enhancing customer satisfaction and repeat business.
- Managed cash transactions and balanced accounts with precision.
- Trained staff in service protocols, improving team performance and efficiency.
- Fostered community connections through outreach, event planning, and flyer creation, enhancing café visibility and customer engagement.
- Managed multi-faceted role including barista duties, food prep, inventory control, and cash handling, ensuring smooth café operations.
- Contributed to team growth by participating in staff training and development initiatives, promoting a culture of continuous improvement.
Education
Bachelors Of Science - Cyber Security
University of Pheonix
Pheonix, AZAssociates Degree - Medical Billing and Coding
Charter College
Pasco, WA10.2011
Skills
- Customer Service - Expert
- Data Entry - Expert
- Insurance Verification - Expert
- Staff Training - Experienced
- Microsoft Office - Experienced
- Medtek - Novice
- Administrative Support - Expert
- Appointment Scheduling - Expert
- Cash Handling - Expert
- HIPAA Compliance - Expert
- Excel - Experienced
- QuickBooks
ADDITIONAL INFORMATION
- Mission Statement
- I believe success comes from within and that my attitude determines how successful I will be.
- I am open to new ideas.
- I confront challenges head on and don't shy away from taking responsibility for my actions.
- I am trustworthy and empathetic towards others.
- I strive to build trust based on performance at the work place and at home.
- Objective
- I have a heart for people and for the community. I strive to give the best quality service and demonstrate the competence that satisfies the interest of the company.
- Goals
- My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can.
Timeline
Clerk-Typist/Receptionist II
Benton Franklin Health District
01.2018 - 12.2024
Front Desk/Administrative
Shilo Inn
06.2017 - 12.2017
Customer Service
Center for Sharing's Collegium Café
04.2016 - 06.2017
Bachelors Of Science - Cyber Security
University of Pheonix
Associates Degree - Medical Billing and Coding
Charter College