Open To Work
Tiobista Challa
Alexandria,VA
Work Preference
Summary
Bilingual receptionist with strong communication skills and a background in customer service excellence. Experienced in navigating multi-line phone systems and resolving inquiries with empathy and efficiency. Proven success in streamlining office processes, enhancing overall productivity by 10%. Eager to utilize language proficiency and administrative expertise in a vibrant work environment. Detail-oriented administrative professional with 15+ years of customer service and office support experience. Skilled in data entry, Microsoft Office 365, and office operations. Currently developing SharePoint, Power Apps, and Power Automate proficiency. Recognized for accuracy, organization, and thriving in fast-paced environments. Medical office Administration.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Receptionist
Meskel Construction
2023.01 - Current
- Provided exceptional customer service by welcoming and assisting visitors in a professional manner.
- Managed a multi-line phone system, efficiently directing calls to appropriate personnel while maintaining a positive demeanor.
- Engaged in continuous professional development to stay updated with industry best practices in customer service.
- Conducted regular audits of office procedures to identify areas for improvement.
Server
Jo-Jo Bar & Restaurant
2022.11 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained a thorough knowledge of the menu, including ingredients and preparation methods, to assist customers with their selections.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing overall efficiency.
- Implemented upselling techniques, increasing average table sales by 15% during peak hours.
- Assisted in training new servers, sharing best practices and techniques for excellent service.
- Managed cash and credit transactions with accuracy, ensuring proper financial reporting at the end of each shift.
- Coordinated with team members to maintain a clean and organized dining area, adhering to health and safety standards.
- Utilized POS system effectively for order entry and payment processing.
- Engaged with guests to create a welcoming atmosphere, enhancing overall customer experience.
- Handled guest complaints with empathy and professionalism, leading to successful resolutions.
- Familiarized with daily specials and promotions to effectively communicate with patrons.
Administrative Assistant
Sine Irish Restaurant & Pub
2008.02 - 2013.05
- Organized company events and meetings, coordinating logistics and ensuring all necessary materials were available.
- Managed digital and physical filing systems, improving document retrieval speed by 30%.
- Processed vendor invoices and tracked office supply inventory, reducing supply costs 10% through vendor coordination.
- Handled scheduling and internal communications for management team.
Sales Associate
Guess Inc.
2005.09 - 2008.01
- Assisted 40+ customers daily with product selection and completed sales transactions with 99% accuracy.
- Maintained organized sales floor and stockroom, supporting visual merchandising standards.
- Trained 3 new associates on POS system and customer service protocols.
Staff Supervisor
Marriott International Hotel
2000.01 - 2005.01
- Supervised team of 8 staff members, coordinating daily operations and shift coverage.
- Monitored guest service quality and resolved customer concerns to maintain brand standards.
- Assisted with scheduling, inventory counts, and administrative reporting.
Education
Achieving Compliance Excellence - CPD Certifed
Alison Online
Online2026-05
Medical Office Administration Essentials - Course Certificate CPD
Alison Online
Online2026-05
Business Administration, Computer
Northern Virginia Community College (NOVA)
Alexandria, VA2016-01
Skills
- Multi-line Phone Management - Expert
- Communication Skills - Expert
- Document Management - Expert
- Administrative Support - Expert
- Attention to Detail - Expert
- Scheduling Coordination - Expert
- Event Coordination - Expert
- Adaptability - Expert
- Problem-solving - Expert
- Positive Attitude - Expert
- Organizational Skills - Expert
- POS System Proficiency - Expert
- Customer Service - Expert
- Microsoft Office 365
- SharePoint Online
- Power Apps
- Power Automate
- Records Management
- Multi-line Phones
- Client Communication
- Cash Handling
- Detail-Oriented
- Team Collaboration
- Typing 50 WPM
- Verbal and written communication
Certification
Achieving Compliance Excellence, Medical Office Administration Essentials, CPD, completed May 2026
Languages
English - Native
Amharic - Native
Timeline
Receptionist
Meskel Construction
2023.01 - Current
Server
Jo-Jo Bar & Restaurant
2022.11 - Current
Administrative Assistant
Sine Irish Restaurant & Pub
2008.02 - 2013.05
Sales Associate
Guess Inc.
2005.09 - 2008.01
Staff Supervisor
Marriott International Hotel
2000.01 - 2005.01
Business Administration, Computer
Northern Virginia Community College (NOVA)
Achieving Compliance Excellence - CPD Certifed
Alison Online
Medical Office Administration Essentials - Course Certificate CPD
Alison Online