Alison Gillam-Douglas
Lincoln,NE
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost effective.
Overview
1
1
Certification
Work History
Dining Service Supply Team Lead
UNL
- Managed inventory and placed daily orders from multiple vendors to ensure adequate food supplies at Harper, Schramm, and Smith Dining Hall.
- Key responsibilities included conducting monthly inventories, managing stock rotation, maintaining accurate records, and ordering for both regular menus and special events with an emphasis on food safety and sanitation.
- Collaborated with management to resolve any order issues and guarantee timely preparation for special events.
- Improved efficiency by developing an order guide for Pepsi, utilizing a tablet for orders, updating checklists, and keeping detailed notes for recurring annual events.
FOOD SERVICE MANAGER 1
Lincoln Public Schools
- Manage a staff of 3 employees by coaching to be in line with department policies.
- Serving students in a fast environment by prepping items for lunch and breakfast, serving them on the front line, working the dish room, and daily cleaning to follow in line for district and health department standards.
- Plan meals numbers and enter daily production using the Edison software.
- Count down the cash drawer to complete the daily deposit.
- Maintain inventory to order the correct amount of food needed daily to serve.
CORPORATE TRAVEL AGENT
Travel and Transport
- Provide travel services, including booking flights, car, and hotel for corporate clients for their business meetings and training using the SABRE reservation system.
- Some clients include Progressive Insurance, Southern Glaziers Wine and Spirits, and AMN Healthcare for a total of 21 working accounts.
CUSTOMER SERVICE ADVISOR
Nelnet
- Processed between 100 to 300 In-School deferment and forbearance on student loan borrowers with a 95% quality and above 85% effectives.
- Looked over inquires for credit disputes using the E-Oscar system.
- Upheld strict security standards to protect sensitive customer information.
- Handled inbound borrowers callers external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
SENIOR TELLER
First National Bank Omaha
- Greeted customers in a prompt, professional manner to complete their daily banking needs.
- Resolved customer complaints by listening attentively and offering immediate solutions or escalations when necessary.
- Counseled customers on how to manage their accounts better by either offering them an additional items they would need to better their financial needs.
- Utilized banking software to record transactions accurately and access customer account information swiftly.
Education
ADMINISTRATIVE ASSISTANT - TOUR AND TRAVEL SPECIALTY
Lincoln School of Commerce
Lincoln, NESkills
- Flexibility Administrative
- Support Professional Demeanor
- Cash Handling
- Time Management Skills
- Attention to Detail
- File and Record Keeping
- Email Correspondence
- Relationship Building
- Customer Service Focus
- Computer Knowledge
- Employee Coaching
- Teamwork Abilities
Certification
ServSafe Certification
Languages
English
Native or Bilingual
Timeline
Dining Service Supply Team Lead
UNL
FOOD SERVICE MANAGER 1
Lincoln Public Schools
CORPORATE TRAVEL AGENT
Travel and Transport
CUSTOMER SERVICE ADVISOR
Nelnet
SENIOR TELLER
First National Bank Omaha
ADMINISTRATIVE ASSISTANT - TOUR AND TRAVEL SPECIALTY
Lincoln School of Commerce