Alison Kelly
Glen Cove
Summary
Adept Professional Dog Groomer and former Astoria Bank CSR/Document Processor, I excel in safe handling practices and record keeping. Demonstrated success in improving grooming time and customer satisfaction at Petsmart, leveraging a calm demeanor and keen dog behavior assessment skills. Achieved a significant increase in client retention and referrals through exceptional service and attention to detail.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Professional Dog Groomer
Petsmart
10.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
Professional Dog Groomer
Planet Pooch Mobile Grooming
03.2019 - 01.2021
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
Professional Dog Groomer
Petsmart
05.2017 - 03.2019
- Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
CSR/Document Processor
Astoria Bank
08.2015 - 05.2017
- Accurately answer questions and resolve problems for customers and the bank.
- Document and prepare Home Equity Payoff letters and renew check orders.
- Identify problems, research transaction histories and implement actions to satisfy customers.
- Process branch and customer maintenance(name and address changes, account closings).
- Prepare payoff checks for processing and collect fees associated with the mortgage satisfaction.
- Accurately prepare mortgage satisfactions for customers.
Assistant Operations Supervisor
Astoria Bank
11.2014 - 08.2015
- Train, supervise and conduct performance appraisals for teller staff.
- Ensure compliance with all the banking policies and procedures.
- proactively seek all cross-selling referral opportunities.
- Develop, train and ensure overall branch goal attainment.
- Maintain the integrity of the branch operations and customers service.
- Motivate staff to produce results in selling bank products.
Teller
Astoria Bank
06.2013 - 11.2014
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Actively listen and act upon customer cues.
- Proactively seek cross-selling opportunities, as appropriate during customer interactions.
- Obtain a minimum of two referrals per work day.
- Ensure compliance with all regulations, policies and procedures.
Education
Associate of Arts - Elementary Education
Nassau Community College
Garden City, NY06-2013
Skills
- Safe handling practices
- Record keeping
- Canine anatomy
- Dog behavior assessment
- Calm demeanor
Timeline
Professional Dog Groomer
Petsmart
10.2024 - Current
Professional Dog Groomer
Planet Pooch Mobile Grooming
03.2019 - 01.2021
Professional Dog Groomer
Petsmart
05.2017 - 03.2019
CSR/Document Processor
Astoria Bank
08.2015 - 05.2017
Assistant Operations Supervisor
Astoria Bank
11.2014 - 08.2015
Teller
Astoria Bank
06.2013 - 11.2014
Associate of Arts - Elementary Education
Nassau Community College
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