ALISON KLEINERT
Bernardsville,NJ
Summary
Committed and hardworking college graduate with a proven track record in processing transactions and providing exceptional customer assistance. Excels in resolving issues, addressing customer inquiries, and efficiently handling point-of-sale operations. Recognized for creative problem-solving abilities and a strong background in delivering top-notch customer service.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate Cashier
Shoprite
09.2020 - Current
- Communicated clearly and positively with coworkers and management
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Inventoried products to ensure accuracy and efficiency
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in filling online shopping orders
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Connected with customers to support positive transaction experiences and address service concerns.
Business Consultant
New Jersey Small Business Development Center
06.2022 - 08.2022
- Managed interfacing and troubleshooting to answer inquiries regarding business practices of clients
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Gathered research and business intelligence to enhance opportunities and business knowledge for clients
- Served on SBDC Economic Recovery Task Force to foster the economic recovery of the region by supporting small businesses
Summer Day Camp Counselor
Bernardsville Recreation Camp
06.2016 - 07.2017
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
- Assisted in the planning and execution of daily schedules, ensuring smooth transitions between activities.
- Collaborated with colleagues in setting up and maintaining a clean, organized facility ensuring the well-being of all campers throughout the day.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Supervised campers during all pool sessions to maintain safety and provide lifeguard duties.
Education
Bachelor of Science in Environmental Science -
Ramapo College of New Jersey
Mahwah, NJ06.2023
High School Diploma -
Bernards High School
Bernardsville, NJ06.2018
Skills
- Attention to Detail
- Patience and Empathy
- Cash Handling Accuracy
- Dependability
- Customer Support
- Resilience Under Pressure
- Teamwork
Volunteer Work
Raritan Headwaters, Bedminster, NJ
Volunteered for a local non-profit by working to protect water in my area.
The Raptor Trust, Millington, NJ
Supported paid staff in the rehabilitation of wild birds and the conservation of birds of prey
Ramapo College Beekeeping Club, Mahwah, NJ
Worked with trained staff on collection, preparation and sale of honey
Timeline
Business Consultant
New Jersey Small Business Development Center
06.2022 - 08.2022
Retail Sales Associate Cashier
Shoprite
09.2020 - Current
Summer Day Camp Counselor
Bernardsville Recreation Camp
06.2016 - 07.2017
Bachelor of Science in Environmental Science -
Ramapo College of New Jersey
High School Diploma -
Bernards High School