Alison Kong
New Britain,CT
Summary
Customer-focused professional with 6+ years of experience supporting healthcare operations, managing service requests, coordinating technicians and vendors, and communicating with customers and clinical staff in fast-paced environments. Skilled in handling high-volume requests, prioritizing urgent issues, documenting cases accurately, scheduling and coordinating services, resolving problems, and providing timely follow-up. Strong organizational, communication, and problem-solving skills with experience working across multiple teams.
Overview
10
10
years of professional experience
Work History
Clinical Engineering Support Specialist
Circles By Sodexo
02.2020 - 08.2026
- Act as primary contact for hospital staff reporting malfunctioning biomedical and clinical equipment; log, prioritize, and manage service requests through the ticketing system.
- Dispatch and coordinate on-site technicians and external vendors to resolve issues quickly, ensuring clear handoffs and follow-up until repair completion.
- Provide timely status updates to clinical teams and maintain accurate records of incidents, repairs, parts used, and resolution steps.
- Escalate critical equipment failures, collaborate with biomedical engineering, and support preventive maintenance scheduling to reduce repeat incidents.
Logistics Processor
Nordstrom
06.2016 - 01.2019
- Process inbound and outbound shipments; sort, stage, and prepare merchandise for distribution to retail floors and distribution centers.
- Maintain accurate inventory records, perform quality checks, and report discrepancies to supervisors to support inventory integrity.
- Operate warehouse equipment safely and efficiently to support on-time processing of high-volume deliveries.
- Collaborate with team members to optimize workflows, meet daily productivity targets, and uphold company safety and quality standards.
Education
Fisher College
Boston04-2016
High School Diploma - undefined
Billerica Memorial High School
Billerica, MA05-2014
Skills
- Strong Verbal & Active Listening Skills - Expert
- Problem-Solving & Decision-Making - Expert
- Time Management & Multitasking - Expert
- CRM & Call Center Software Proficiency - Expert
- Customer support
- Data entry
- Microsoft Excel
- Complaint resolution
- Call center operations
Timeline
Clinical Engineering Support Specialist
Circles By Sodexo
02.2020 - 08.2026
Logistics Processor
Nordstrom
06.2016 - 01.2019
High School Diploma - undefined
Billerica Memorial High School
Fisher College