Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chassidy Smith

Vine Grove,KY

Summary

Dedicated and professional team player with strong organizational skills. Committed to improving processes and services to enhance customer experience. Proven ability to effectively manage time.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Addeco Staffing
Elizabethtown, KY
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Greeted customers and identified their requirements.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Assistant Site Manager

Take 5 Car Wash
Radcliffe, KY
10.2024 - Current
  • Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
  • Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
  • Coordinated with team members to ensure clear understanding of project objectives, timelines, and expectations.
  • Mentored junior staff members, providing guidance on best practices for construction projects and fostering professional development within the team.
  • Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.

Client Support Specialist

Isaiah House, Inc.
Harrodsburg, KY
03.2023 - Current

•Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
• Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.

• Evaluated clients'' progress regularly and adjusted treatment plans accordingly to optimize recovery success rates

• Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.

• Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.

• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.

Front Desk Associate

SLEEP INN AND SUITES
Shepherdsville, KY
03.2021 - 06.2021
  • Check in/out guests, counted drawer, audit, made sure the hotel stayed clean, made breakfast, helped customers with whatever they needed
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Cleaning Technician

Lou Belle
Louisville, KY
07.2020 - 05.2021
  • Deep cleaned houses, just everyday cleaned peoples houses, spring cleaned, residential and commercial cleaning
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided assistance to other staff members with cleaning of difficult areas.

Cashier

Goodwill Industries
Shepherdsville, KY
10.2020 - 04.2021
  • Checked customers out, cleaned store, stocked clothes, went through clothes and through out what we couldn't sale, counted my drawer, counted money daily
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Cashier/Sales Associate

Catos
08.2015 - 10.2015
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
  • Cleaned, closed, and secured store at end of shift.
  • Greeted customers, identified needs and provided product advice.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Developed loyal customer base by providing excellent customer service.
  • Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
  • Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
  • Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
  • Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments.
  • Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Gathered insights from clientele regarding their shopping experiences, using feedback to identify areas for improvement within the store''s operations or offerings.
  • Streamlined checkout process, reducing wait times and improving overall customer feedback.
  • Maintained clean and organized store environment, ensuring pleasant shopping experience for customers.
  • Handled customer complaints and issues with empathy and efficiency, restoring customer satisfaction.
  • Conducted regular stock checks to minimize discrepancies and ensure accurate inventory records.
  • Organized in-store promotions and events, creating buzz that significantly increased store traffic on event days.
  • Assisted customers with fitting room needs, enhancing their shopping experience and increasing likelihood of purchases.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.

Cashier/Customer Service

Marathon Gas Station
01.2015 - 03.2015
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Ensured customer satisfaction by providing friendly service and accurate information on products.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Resolved customer complaints, restoring satisfaction with prompt and courteous service.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Processed transactions quickly, reducing customer wait times.
  • Maintained cleanliness in store and forecourt, promoting positive customer experience.
  • Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Monitored and maintained organized work space, confirming efficient operations.

Cashier/Sales Associate/Customer Service

Dollar General
09.2014 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High school diploma or GED -

Penn Foster Career School
Scranton, PA

Skills

  • Sales
  • Filing
  • Cash Register (3 years)
  • Problem Resolution (3 years)
  • Customer Service (3 years)
  • Organizational Skills (3 years)
  • Typing
  • Leadership Development (3 years)
  • Data collection
  • Good Communications (3 years)
  • Closing (3 years)
  • Organizational skills
  • Cleaning Experience
  • Microsoft Publisher
  • Inventory (3 years)
  • Cash register
  • Customer Relations (3 years)
  • POS (3 years)
  • Commercial Cleaning
  • English
  • Residential Cleaning
  • Teamwork (3 years)
  • Team Building (3 years)
  • Time management
  • Communication skills
  • Cashier (3 years)
  • Cash Handling (3 years)
  • Retail Sales (3 years)
  • Home Care
  • Analysis skills
  • Leadership
  • Stocking (3 years)
  • Cash handling
  • Phone etiquette
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Help desk support
  • Product knowledge
  • Active listening
  • Customer response
  • Appointment scheduling
  • Payment processing
  • Referral coordination
  • Empathy and patience
  • Customer service excellence
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Email communication
  • Stress management
  • Attention to detail
  • Microsoft windows and office
  • Customer service
  • Teamwork and collaboration
  • Collaborative team player
  • Customer communication and empathy
  • Problem-solving abilities
  • Customer service expert
  • Friendly and patient

Languages

English - Expert

Timeline

Customer Support Specialist

Addeco Staffing
03.2025 - Current

Assistant Site Manager

Take 5 Car Wash
10.2024 - Current

Client Support Specialist

Isaiah House, Inc.
03.2023 - Current

Front Desk Associate

SLEEP INN AND SUITES
03.2021 - 06.2021

Cashier

Goodwill Industries
10.2020 - 04.2021

Cleaning Technician

Lou Belle
07.2020 - 05.2021

Cashier/Sales Associate

Catos
08.2015 - 10.2015

Cashier/Customer Service

Marathon Gas Station
01.2015 - 03.2015

Cashier/Sales Associate/Customer Service

Dollar General
09.2014 - 11.2014

High school diploma or GED -

Penn Foster Career School
Chassidy Smith