Alison Langer
Barkhamsted,CT
Summary
Detail-oriented insurance professional with extensive experience in compliance-driven operations, specializing in contract analysis and quality execution. Expertise in defined benefit pension management and regulatory compliance, ensuring adherence to industry standards. Proven ability to deliver accurate benefit calculations while managing time-sensitive projects in a regulated environment. Strong skills in data validation and quality assurance, enhancing operational accuracy and client satisfaction.
Overview
31
31
years of professional experience
Work History
Pricing Analyst, Business Analyst - Non IT
Talcott Resolution Life Insurance
Hartford, Connecticut
06.2018 - Current
- Perform and review complex Defined Benefit pension calculations for retirement, termination, and death events using plan documents and the Lynchval Quoting system for the Pension Risk Transfer (PRT) line of business.
- Ensure accurate, consistent benefit quotes through detailed validation and quality review of contractual and administrative outputs.
- Provide technical guidance to plan participants, and internal partners; prepare and provide benefit quote packages to our annuitants.
- Utilized different interest rates from the Department of Labor and the IRS websites to ensure correct calculations are provided to annuitants.
- Execute time-sensitive deliverables with precision, including COLA calculations, monthly balancing for a $3M contract, and weekly death reporting.
- Reconcile participant and plan data with plan administrators to ensure compliance, data integrity, and operational accuracy.
Service Consultant, Sr. Service Specialist
The Hartford Insurance Group
Hartford, Connecticut
12.1994 - 06.2018
- Delivered exceptional customer service for Plan participants.
- Assisted clients in understanding annuity options.
- Collaborated with team members to resolve customer issues effectively.
- Educated clients on documentation requirements.
- Analyzed customer feedback to enhance service quality and satisfaction.
- Maintained accurate records of client interactions and service requests.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Handled incoming calls from customers regarding their pension benefits.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
Education
Bachelor of Science - Psychology
Keene State College
Keene, NHSkills
- Defined Benefit Pension management
- Regulatory compliance
- Data validation
- Quality assurance
- Effective communication
- Attention to detail
- Time management
- Proficient in Microsoft Office
- Interpersonal and written communication
- Contract Interpretation
- Cross-functional collaboration and knowledge sharing
- Quality control, reconciliation, and deadline management
Personal Information
Timeline
Pricing Analyst, Business Analyst - Non IT
Talcott Resolution Life Insurance
06.2018 - Current
Service Consultant, Sr. Service Specialist
The Hartford Insurance Group
12.1994 - 06.2018
Bachelor of Science - Psychology
Keene State College