Alison Lewis
South Jordan,UT
Summary
Talented Technical Support agent with a specialty for calming escalated customers, solving complex issues with software, and teaching how to use software. Former Histotechnician with experience at University Gastroenterology, adept in specimen preparation and analysis, and certified in HT and Comp TIA A+. Demonstrated excellence in customer service and instructing newcomers at Lowe's and Target, enhancing operational efficiency and client satisfaction. Proficient in Microsoft Office, C++, and Python, showcasing a blend of technical and interpersonal skills to drive diagnostic accuracy and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Lightspeed DMS
07.2024 - Current
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions, especially with escalated customers.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Conducted occasional training sessions for Tier I Agents, enhancing their technical skills and knowledge base.
- Wrote and modified SQL queries to collect data for analysis and correction of issues found within the code.
Histotechnician
University Gastroenterology
10.2023 - 04.2024
- Under the general supervision of a laboratory manager and in accordance with established policies and procedures prepares specimens of human body tissue and body fluids for microscopic evaluation by a pathologist in order to provide diagnostic information on diseases from biopsies
- Processes and prepares specimens for routine and some non-routine procedures
- Performs routine and non-routine specimen preparation in accordance with established policies and procedures
- Prepares specimens for microscopic evaluation and analysis by placing in tissue processor embedding in paraffin blocks sectioning with a rotary microtome mounting onto glass slides and staining with the proper chemical solutions
- Coverslips and labels all slides prepared
- Delivers slides as instructed
- Identifies and selects techniques to most effectively process and prepare unusual or delicate specimens or to perform special staining or rush procedures as requested by manager or Pathologist
- Assists manager in monitoring and maintaining laboratory's Quality Control standards
- Performs gross and microscopic examination of prepared histologic slides checking orientation and angle of specimen staining quality and diagnostic value prior to release for diagnostic evaluation by Pathologist
- Identifies unsatisfactory slides determines cause and takes corrective action as indicated
- Obtains and evaluates control materials utilizing histologic technique and microscopic examination
- Following established policies and procedures inputs protocols to operate tissue processor making adjustments as necessary to meet special processing requirements
- Troubleshoots corrects malfunctions or makes arrangements for servicing as appropriate.
Style Expert
Target
10.2022 - 10.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Consulted guests on fashion choices to best suit their needs and wants
- Instructed new employees on workspace functions and improving cleanliness
- Kept a neat and clean workspace
- Greeted customers with enthusiasm and utilized problem-solving to ensure customer satisfaction.
Fulfillment
Lowe's
04.2021 - 10.2022
- Assisted customers in transporting merchandise safely
- Trained new employees on workplace safety and efficiency
- Assisted customers in making the right choice based on their construction needs
- Maintained a pick time of 30 minutes for picking customer's orders
- Certified forklift operator.
Server
Anchor Bay at Greenwich
10.2018 - 04.2021
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Maintained a clean and organized work area, including washing dishes and resetting tables
- Collaborated with colleagues to resolve customer complaints in a professional and timely manner
- Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment.
Education
Applied Science -
Community College of Rhode Island
01-2021
High School Degree - undefined
Toll Gate High School
01.2019
Associate of Science - Histotechnology
Community College of Rhode Island
Providence05-2023
Skills
- Customer Service
- Detail and Organization Oriented
- Microsoft Office
- C
- Python
- Comp TIA A Certified
- HT Certified
- SQL
- Video Editing
- Educational PowerPoint
Certification
Forklift Certified
CompTIA A+
HT License
Timeline
Tier 2 Technical Support Specialist
Lightspeed DMS
07.2024 - Current
Histotechnician
University Gastroenterology
10.2023 - 04.2024
Style Expert
Target
10.2022 - 10.2023
Fulfillment
Lowe's
04.2021 - 10.2022
Server
Anchor Bay at Greenwich
10.2018 - 04.2021
High School Degree - undefined
Toll Gate High School
Applied Science -
Community College of Rhode Island
Associate of Science - Histotechnology
Community College of Rhode Island
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