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IT Security & Compliance Specialist I

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Seasoned professional with 14 years of diverse experience, including roles in customer service, administrative support, and logistics. Proven skills in problem-solving, multitasking, and communication, honed through roles in technical support, recruitment, and management. Seeking a Technical Specialist or Customer Success/ Engineering position to leverage extensive background and Business Management education to help the company thrive with innovative and new age ideas! Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Brings full value to every conversation with a genuine and magnetic feel. Out of the box thinker, with a keen eye for detail & intuitively knowing what people want and bringing their vision to reality.

Skilled Tier 2 Technical Support Specialist with comprehensive experience in troubleshooting, system administration, and maintenance. Strong skill set includes effective problem-solving abilities, superior customer service skills, and keen knowledge of network configurations. Previous roles have led to improvements in efficiency of technical systems while ensuring high levels of user satisfaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Accomplished IT Specialist with over 7 years of experience in technical support, project management, and system optimization. Demonstrated ability to enhance customer satisfaction, improve operational efficiency, and deliver cost-saving solutions. Led initiatives that generated $11K in new revenue with Miradore and saved $12K annually through the Intermedia project. Skilled in RMM management, data recovery, incident management, and customer support. CJIS certified, with expertise in security protocols and compliance standards. Proven success in leading cross-functional teams, resolving complex technical issues, and optimizing internal workflows. Willing to travel to meet the needs of the business and clients.

* With language skills in Spanish (native), English (medium), I can communicate with a wide variety of clients in an international context. Knowledge and management of accounting and administrative systems such as Quickbooks, Xero, ERP System, Windows (Excel, Power Point, Word, Auto Cad and others)
* Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
* I am resourceful and creative, always striving to achieve the best results within the allocated budget. For example, during one of my jobs, I creatively implemented simple but impressive methods that resulted in better management and cost reduction by 20% the first year, improving each year after.
* I am a responsible person with vision and a great desire for customer satisfaction. In my experience working for a fledgling company with a bad image, I completely changed the business climate in 8 months, reforming the corporate organization, internal production and inventory processes, obtaining the trust of customers and staff, thus improving production and service.
* Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Sandra Simons

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Tier 2 Technical Support Specialist

Manager

Manager

Merchandising

Server

Outdoor Sales Representative

Owner/General Manager

Education

Certificate - Professional Clinical Massage Therapy

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Tier 2 Technical Support Specialist

Manager

Merchandising

Server

Manager

Owner/General Manager

Outdoor Sales Representative

Certificate - Professional Clinical Massage Therapy

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