Summary
Overview
Work History
Education
Skills
Certification
About me:
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Lauren Keammerer

Crown Point,Indiana
Innovation distinguishes between a leader and a follower.
Steve Jobs
Lauren Keammerer

Summary

Seasoned professional with 14 years of diverse experience, including roles in customer service, administrative support, and logistics. Proven skills in problem-solving, multitasking, and communication, honed through roles in technical support, recruitment, and management. Seeking a Technical Specialist or Customer Success/ Engineering position to leverage extensive background and Business Management education to help the company thrive with innovative and new age ideas! Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Brings full value to every conversation with a genuine and magnetic feel. Out of the box thinker, with a keen eye for detail & intuitively knowing what people want and bringing their vision to reality.

Overview

16
years of professional experience
6
years of post-secondary education
4
Certifications

Work History

Continuum Global Solutions Verizon Wireless
Remote

Tier 2 Technical Support Specialist
11.2021 - Current

Job overview

  • Earned a promotion to Tier 2 Technical Support Specialist, demonstrating advanced problem-solving abilities and technical expertise, leading my team with top metrics monthly.
  • Consistently excel in customer service, ranking in the top tier of agent survey results for multiple consecutive months, reflecting a high level of performance and dedication
  • Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards & balancing required metrics to meet my monthly bonus.
  • Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services, being awarded certificates for top 100% surveys for best assistance & Top Team Lead for Value Chat Champ Certificate

Cardinal Logistics Inc.
Merrillville, Indiana

Executive Administrative Assistant/Recruiter
01.2020 - 10.2021

Job overview

  • Managed and streamlined data entry processes, creating billing invoices and utilizing various software, including Data Systems and Smartboard TMS Transportation Management Systems
  • Led the recruitment process, overseeing all aspects from applicant initiation to onboarding assessment, applying key skills to secure new hires
  • Exhibited exceptional organizational abilities, managing document filing, organizing and labeling, and maintaining a typing speed of 65 words per minute with certification
  • Delivered high-quality customer service by handling incoming calls and performing personalized tasks for individual supervisors as per their specific requirements.

Victoria's Secret
Merrillville, IN

Pink Lead Sales Associate
02.2017 - 10.2019

Job overview

  • Managed the welcoming and informing of customers about ongoing promotions, contributing to enhanced customer experiences and increased sales
  • Oversaw inventory management and product familiarity, fostering efficiency in product knowledge and transaction speeds, thereby boosting customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Jimmy John's LLC
Crown Point, Indiana

Front Of House / Delivery Cordiantor
05.2019 - 07.2021

Job overview

  • Excelled in a multi-faceted role encompassing delivery driving and order processing, demonstrating effective time-management and organizational skills while leading team in front of house.
  • Thrived in a high-velocity environment, ensuring excellent customer service by proficiently handling cash transactions and promptly responding to phone inquiries.
  • Leveraged role to maximize income, successfully balancing it as a secondary job while seeking more substantial, long-term career opportunities.

Acura
Highland, Indiana

Receptionist/Office Assistant
01.2018 - 11.2019

Job overview

  • Learned the Fast Paced Communication and Customer Service Skills needed to thrive in this environment. Demonstrated ability to manage front desk operations with professionalism, engaging with customers both in person & over the phone.
  • Organizational and Administrative Proficiency: Proven track record of efficiently handling scheduling, document management, and administrative tasks, utilizing a keen eye for detail to support office operations and maintain organized records.
  • Technical Savvy and Multitasking Ability: Competence in managing multiple software systems for scheduling, customer management, and internal communication, alongside the capability to juggle various tasks simultaneously without compromising quality or accuracy.

Mix Tiles
Valparaiso

Assembly Line Worker
12.2016 - 06.2017

Job overview

  • Effectively managed mounting, trimming, tabbing, and wrapping tasks on an assembly line, ensuring high-quality product output
  • Demonstrated consistent productivity by maintaining a full-time schedule and meeting all production targets.

Dave's
Crown Point

Server And Bartender
09.2014 - 12.2015

Job overview

  • Efficiently maintained cleanliness and organization of the serving area while simultaneously handling cooking and preparation tasks, ensuring seamless operations within a high-paced restaurant setting
  • Developed and enhanced professional communication skills in a diverse environment, effectively handled cash transactions, provided superior customer service, and managed scheduling, resulting in improved customer satisfaction.

Bakers Square
Merrillville, Indiana

Lead Server
06.2013 - 11.2014

Job overview

  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.

Pav's Grill
Crown Point

Server/Manager
03.2008 - 05.2013

Job overview

  • Managed a diverse range of responsibilities including cooking, cleaning, serving, and hosting, which honed multitasking and time management skills
  • Provided exceptional customer service by answering phone queries and taking orders, which enhanced communication and customer handling skills
  • Acquired proficiency in cash handling and scheduling, fostering a comprehensive understanding of financial transactions and organizational logistics.

Education

Crown Point High School
Crown Point, IN

High School Diploma from Core 40 + Academic Honors
08.2007 - 05.2011

Indiana University
Gary, IN

Working Toward Bachelors from Business Managament & Adminstration
08.2012 - 05.2014

University Overview

  • Continuing education online

Skills

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Certification

Working Towards: Project Management for Beginners, PMI Learning project management basics for planning and execution

About me:

Get the full "LO" Down: I love new adventures and I get hyper-focused into exciting new things and always try to be the best at what I do, from mastering customer service to navigating the complexities of tech support, & have a couple solid years of Business Management education as my base. This crazy winding path wasn’t just about building skills; and finding my way out of the dark. It's became a way to help me lead others with a shining light of hope, drive, and determination. Because a little piece of paper doesn't determine who you are; the actions you take, the thoughts you take action on, and the way you spend every moment of your life does. Talking is amazing. But action is so much better. I am looking to be a leader in a new generation to show, not only my daughter but myself, that I can accomplish anything. I may not have a Ph.D. or master's degree, but I do have a very innovative and eager open mind can learn fast. I don't just aim to be good. I aim to be the best. And help be an extremely valuable asset to an extremely successful business. Because isn't that what every business wants? An innovative out-of-the-box thinker to bring new ideas to the table. You can take the risk, or lose the chance.

Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefits401k matchPaid sick leavePaid time off

Interests

Laughing, making memories with people close to me, learning new things, finding hidden talents. Meeting new people, traveling, being outside

Timeline

Tier 2 Technical Support Specialist

Continuum Global Solutions Verizon Wireless
11.2021 - Current

Executive Administrative Assistant/Recruiter

Cardinal Logistics Inc.
01.2020 - 10.2021

Front Of House / Delivery Cordiantor

Jimmy John's LLC
05.2019 - 07.2021

Receptionist/Office Assistant

Acura
01.2018 - 11.2019

Pink Lead Sales Associate

Victoria's Secret
02.2017 - 10.2019

Assembly Line Worker

Mix Tiles
12.2016 - 06.2017

Server And Bartender

Dave's
09.2014 - 12.2015

Lead Server

Bakers Square
06.2013 - 11.2014

Indiana University

Working Toward Bachelors from Business Managament & Adminstration
08.2012 - 05.2014

Server/Manager

Pav's Grill
03.2008 - 05.2013

Crown Point High School

High School Diploma from Core 40 + Academic Honors
08.2007 - 05.2011
Lauren Keammerer