Summary
Work History
Education
Skills
Timeline
Generic

Elijah Ivory

Shreveport,LA

Summary

Accomplished Senior Loan Officer with a proven track record at OneMain Financial Services, adept in mortgage underwriting and fostering effective communication. Leveraged time management and credit analysis proficiency to enhance client satisfaction and operational efficiency. Demonstrates a commitment to continuous learning and ethical conduct, driving significant improvements in loan processing and client relations. Qualified Advanced Technical Support Specialist with Number years of helpdesk and customer service experience. Provides comprehensive Product or Service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Work History

Tier 2 Technical Support Specialist

General Dynamics
Bossier City, LA
04.2024 - Current
  • Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.


  • • Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service.
  • • Conduct individual research using available resources to provide recommended solutions for various challenges.
  • • Adhere to established agency processes and procedures.
  • • Making scheduled callbacks to customers as per standard procedures.
  • • Staying current with agency system information, changes, and updates as directed.

Help Desk Support Specialist

GDiT
Bossier City, LA
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

Senior Loan Officer

Lendmark Financial Services
Bossier City, LA
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.

Senior Loan Officer

OneMain Financial Services
Ruston, LA
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.

Account Manager

Aaron's Sales And Lease
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Immigration Consultant

GDiT
  • Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
  • Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
  • Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.

Education

Gibsland Coleman High School
05.2013

Skills

  • Time Management Efficiency
  • Mortgage Underwriting Expertise
  • Goal-oriented mindset
  • Effective Communication Techniques
  • Decision-Making Confidence
  • Continuous Learning Commitment
  • Interviewing
  • Credit Analysis Proficiency
  • Information Verification
  • Ethical Conduct Adherence
  • Software Updates
  • Issue Resolution
  • Hardware Repair
  • Remote System Analysis
  • Security Protocols
  • Application support
  • User Training
  • Ticket management
  • Technical Support Triage
  • Operating systems knowledge
  • Network Infrastructure Monitoring
  • Data Processing
  • Remote Support
  • Software Installation
  • Database Maintenance
  • Technical Documentation
  • Help Desk Software
  • System Administration
  • Policy analysis
  • Security clearance
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Timeline

Tier 2 Technical Support Specialist

General Dynamics
04.2024 - Current

Help Desk Support Specialist

GDiT

Senior Loan Officer

Lendmark Financial Services

Senior Loan Officer

OneMain Financial Services

Account Manager

Aaron's Sales And Lease

Immigration Consultant

GDiT

Gibsland Coleman High School

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