Nathan Fair
Denton
Summary
Utilized extensive experience in technical support to transition into the mechanics field, applying diagnostic skills to identify and repair vehicle malfunctions. Conducted thorough inspections and utilized specialized tools for electrical troubleshooting, contributing to efficient repair processes. Collaborated with team members to ensure compliance with safety standards while performing complex repairs, fostering a culture of teamwork. Demonstrated problem-solving abilities by adjusting and replacing components based on detailed assessments of vehicle performance.
Overview
10
10
years of professional experience
Work History
Tier 2 Technical Support Specialist
Populus Group
Irving
02.2025 - Current
- Handled escalated calls from Tier 1 Technical Support Specialists.
- Provided guidance to Tier 1 Technical Support Specialists when needed.
- Resolved customer complaints in a timely manner.
- Participated in product testing cycles prior to release into the market.
- Diagnosed system malfunctions using specialized testing equipment.
- Inspected finished products prior to shipment using appropriate testing equipment or instruments.
- Utilized testing equipment and calibrated for optimal performance.
- Performed routine maintenance on testing equipment and ensured calibration was up-to-date.
- Diagnosed faults using computer-aided diagnostic tools and specialized testing equipment.
- Adjusted, repaired, or replaced components in testing equipment.
- Diagnosed malfunctions in electrical circuits using specialized testing equipment.
Home Mechanic
Self Employed Services
Denton
01.2015 - Current
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Tested components with appropriate instruments to ensure proper operation.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Ensured safety protocols were followed while working on vehicles.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Maintained accurate records of work performed in accordance with company standards.
Tier 2 Technical Specialist
2020 Companies
Fort Worth
09.2022 - 03.2025
- Tested new products prior to deployment in order to verify compatibility with existing systems.
- Provided guidance on the selection of hardware components based on customer requirements.
- Evaluated third-party software solutions for potential integration into existing infrastructure.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Associate of Applied Science - Computational Science
ITT
Richardson05-2014
Skills
- Technical troubleshooting
- Engine rebuilding
- Brake inspection
- Electrical troubleshooting
- Vehicle diagnostics
- Customer service
- Safety compliance
- Team collaboration
- Technical documentation
- Problem solving
- Time management
- Attention to detail
- Data analysis
- Equipment maintenance
- Vehicle manual interpretation
- Battery services
- Automotive diagnostics
- Repairs
- Diagnostics
- Electrical system rewiring
- Engine performance evaluation
- Customer relationship management (CRM)
- Inventory management
- Battery testing
- Preventative maintenance
- Transmission repair
- Engine repair
- Vehicle test drives
- Vehicle inspections
- Electrical systems
- Auto and engine repair
- Maintenance and repairs
Timeline
Tier 2 Technical Support Specialist
Populus Group
02.2025 - Current
Tier 2 Technical Specialist
2020 Companies
09.2022 - 03.2025
Home Mechanic
Self Employed Services
01.2015 - Current
Associate of Applied Science - Computational Science
ITT