SAUNDRA SONNIER
Mission Viejo
Summary
Highly skilled professional with over a 5 years experience in Information Technology. Talented in administering and maintaining complex systems, including Microsoft and Mac operating systems, servers and specialized software. Ability to multi-task in a fast-paced, dynamic environment. Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment. Seeking to leverage comprehensive IT experience to take the next career step in Systems Administration with a respected organization that values hard work, strategic thinking and results.
Overview
3
3
years of professional experience
Work History
Tier 2 Technical Support Specialist
Toshiba Business Services
Lake Forest, Ca
04.2022 - Current
- Responsible for Technical Support and Systems Administration for Toshiba Corporate office in Lake Forest, CA and for Toshiba employees nationwide.
- Responsible for managing and supporting critical IT systems including configuring and updating O365, Cisco VPN, Exchange, SharePoint, OneDrive, Azure AD, and Teams.
- Installed, configured and supported hardware and software for desktops, servers and printers.
- Responsible for managing and assigning employee access, security roles and permissions through Active Directory.
- Responsible for O365 user and tenant management, including Teams Channels and SharePoint
- Responsible for ensuring user's machines and devices are compliant and compatible with Carbon Black security and company Group Policies.
- Perform troubleshooting, repair and maintenance of Computer Systems
- Utilize Service Now ticketing system to manage and process support actions and requests.
- Image and prepare new machines for integration into company networks and systems.
Desktop Support Engineer
Quantum World Technologies/School's First FCU
Tustin, CA
08.2021 - 11.2021
- Imaged and prepared new computers for integration into company networks and systems
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured hardware, devices, and software to set up workstations for employees
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
IT Technical Support Specialist
VXI Global Solutions LLC
Los Angeles, CA
10.2020 - 04.2021
- Responsible for issue resolution and technical support for internal users of Mac and Windows systems through remote support services.
- Responsible for the onboarding of new employees including granting permissions and loading software to users' devices through JAMF Apple Device Management.
- Responsible for configuring and troubleshooting Mobile Devices and WiFi utilizing DUO Mobile for MDM security and authentication.
- Provided end-user troubleshooting and desktop support on both Windows, and Mac systems utilizing Cisco Webex platform.
- Utilized Service Now ticketing systems to manage and process support actions and equipment maintenance requests.
- Collaborated with Supervisors to address and escalate users complex technical issues or inquiries.
Network Support Engineer
Corporate IT Solutions CISSDM
San Clemente, CA
01.2021 - 04.2022
- Responsible for monitoring, diagnosing and troubleshooting Enterprise Clients' SD-Wan Managed Services including Network, Security and Voip equipment.
- Responsible for diagnosing and resolving complex internet connection, WiFi and hardware issues utilizing Cisco Meraki, Cradlepoint Enterprise, and Solarwinds API Cloud portals and NPM Node monitoring portals.
- Outage response in real-time to troubleshoot, and maintain remote network connections for Cisco Meraki routers and switches.
- Responsible for remote troubleshooting with Enterprise clients such as: Pizza Hut, Habit Burger, El Pollo Loco, Veggie Grill, etc..
- Resolve 100+ weekly Customer Facing inquiries via phone and email
- Responsible for collaborating with ISP's and NOC's to schedule technician dispatch to site if necessary.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill, CASkills
- Microsoft Office Suite
- Server and System Administration
- System Performance Assessment
- Resolving Problems and Incidents
- Hardware and Software Repair
- Technical Troubleshooting
- Mobile Device Management
- Remote Technical Support
- Troubleshooting Network Issues
- Enterprise Technology
- System Upgrades
- Disaster Recovery
- Data Backup
Timeline
Tier 2 Technical Support Specialist
Toshiba Business Services
04.2022 - Current
Desktop Support Engineer
Quantum World Technologies/School's First FCU
08.2021 - 11.2021
Network Support Engineer
Corporate IT Solutions CISSDM
01.2021 - 04.2022
IT Technical Support Specialist
VXI Global Solutions LLC
10.2020 - 04.2021
High School Diploma -
Quartz Hill High School
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