Alison Marfin
Temple, TX
Summary
Registered Nurse with expertise in training staff on EMR workflows and clinical guidelines in diverse settings. Proficient in onboarding new employees and optimizing clinical workflows through effective guidance and quality resources. Strong background in behavioral health enhances ability to mentor staff and facilitate professional development.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Registered Nurse – Behavioral Health Complex Case Manager
Centene Corporation
03.2022 - Current
- Educated and onboarded new team members on workflows and documentation standards.
- Conducted comprehensive behavioral health assessments for members with complex needs.
- Trained members, families, and clinical staff on treatment plans and symptom management strategies.
- Acted as a clinical resource to clarify utilization management processes and coverage requirements.
Registered Nurse – Utilization Review Department
Rock Springs Psychiatric Hospital
07.2021 - 03.2022
- Determined medical necessity and level of care for behavioral health services using clinical criteria.
- Educated physicians and clinical staff on documentation requirements per payer and regulatory guidelines.
- Coordinated physician appeals while communicating clinical rationales to insurance payers.
- Liaised with clinical teams and payers to clarify guidelines, protocols, and authorization requirements.
Psychiatric Registered Nurse – Detox/Chemical Dependency Unit
Rock Springs Psychiatric Hospital
09.2020 - 03.2022
- Provided acute psychiatric and substance use disorder care in high-acuity inpatient detox settings.
- Educated patients on diagnoses, treatment plans, and recovery-focused care using trauma-informed approaches.
- Initiated and reinforced treatment plans to enhance patient understanding and engagement.
- Communicated changes in mental or physical status to providers and multidisciplinary team members.
Psychiatric Registered Nurse Supervisor
Bluebonnet Trails Community Services
09.2018 - 07.2020
- Supervised and coached nursing and medical staff across multiple outpatient behavioral health clinics.
- Led onboarding, clinical training, and EMR/EHR instruction for new and existing staff.
- Developed comprehensive onboarding plans, workflow guides, and training materials for clinic operations.
- Conducted chart audits and competency assessments to identify and address performance gaps.
- Ensured compliance with infection control standards and clinical protocols throughout clinics.
Psychiatric Registered Nurse – Charge Nurse
Georgetown Behavioral Health Institute
01.2017 - 09.2018
- Oversaw daily operations on inpatient psychiatric units, ensuring safe admissions and effective discharges.
- Mentored nursing staff by providing clinical guidance and crisis intervention support.
- Collaborated with intake and business office teams for coordination of care levels and insurance approvals.
Obstetrician-Gynecologist Triage Nurse
The University Physician Group
02.2016 - 01.2017
- Conducted telephone triage for clinic patients, addressing pregnancy, delivery, and health concerns.
- Initiated physician-approved protocols based on clinical information provided by patients.
- Coordinated with insurance companies to resolve denials and appeals for treatments and medications.
Registered Nurse/Teaching Assistant
Austin Community College
08.2015 - 01.2016
- Supervised nursing students in clinical environments, ensuring safe and evidence-based patient care.
- Provided instruction on diagnosis interpretation, medication administration, and clinical documentation processes.
- Evaluated student performance, delivering individualized feedback and coaching to enhance skill development.
Education
Baccalaureate of Science - Nursing
The University of Texas At Austin
Austin12-2012
Baccalaureate of Arts - Sociology
The University of North Texas
Denton12-2005
Skills
- Clinical systems training and onboarding
- EMR and EHR workflows
- Behavioral health expertise
- Utilization management
- Quality review and documentation
- Workflow guidance and support
- Virtual training delivery
- Microsoft Office and Google Workspace proficiency
- Cross-functional collaboration
Certification
Registered Nurse (RN), Compact License (NLC)
Timeline
Registered Nurse – Behavioral Health Complex Case Manager
Centene Corporation
03.2022 - Current
Registered Nurse – Utilization Review Department
Rock Springs Psychiatric Hospital
07.2021 - 03.2022
Psychiatric Registered Nurse – Detox/Chemical Dependency Unit
Rock Springs Psychiatric Hospital
09.2020 - 03.2022
Psychiatric Registered Nurse Supervisor
Bluebonnet Trails Community Services
09.2018 - 07.2020
Psychiatric Registered Nurse – Charge Nurse
Georgetown Behavioral Health Institute
01.2017 - 09.2018
Obstetrician-Gynecologist Triage Nurse
The University Physician Group
02.2016 - 01.2017
Registered Nurse/Teaching Assistant
Austin Community College
08.2015 - 01.2016
Baccalaureate of Science - Nursing
The University of Texas At Austin
Baccalaureate of Arts - Sociology
The University of North Texas