Distinguished and dedicated healthcare professional with over four years of multifaceted clinical nursing experience, deep expertise in behavioral health, and proven leadership acumen. Holding a Bachelor of Science in Nursing, a Bachelor of Arts in Psychology, a Master of Public Health with a concentration in Health Policy and Management, and a Graduate Certificate in Health Services Administration, I offer a robust blend of clinical and administrative skills to the forefront of patient care. My academic background is further enhanced by a Bachelor of Arts in Spanish Language and Literature, coupled with my full bilingual proficiency, significantly amplifying my ability to deliver culturally nuanced and effective care. Recognized for excelling across diverse healthcare settings, I am committed to employing evidence-based practices and leveraging my case management expertise to drive exceptional patient outcomes and advance continuous improvement in healthcare delivery.
Overview
27
27
years of professional experience
Work History
Behavioral Health RN Case Manager (Hybrid)
Community Care Plan (owned by Memorial Healthcare System and Broward Health)
Sunrise, FL
07.2022 - Current
Serve as a core member of the collaborative care team, supporting and coordinating the mental and physical health care of approximately 100 enrollees (adults and children) within an assigned behavioral health population caseload
Coordinate and provide expertise to members across the continuum of care, ranging from complex acute psychiatric conditions (SMI) to chronic illnesses, promoting compliance with preventative measures
Complement the practitioner-patient relationship by supporting established care plans and utilizing cost-effective, evidence-based practice guidelines
Aim to reduce complications and morbidities, improve health outcomes, and lower healthcare costs for members
Member of a multi-disciplinary team that coordinates efforts to identify clients with the highest level of morbidity, risk, utilization, cost, and gaps in care, implementing ways to collaborate with providers to improve outcomes and quality of care
Responsible for managing continuity of care, ensuring fluid and safe transitions, provider and patient satisfaction, patient safety, and appropriate length of stay
Coordinate services for behavioral health and substance use, facilitating the utilization of appropriate services, including hospital admissions, rehabilitative and ancillary services, and out-of-plan referrals
Provide education to members, physicians, and other team members on care coordination services and their utilization
Committed to performing job functions including but not limited to documentation and compliance with Medicaid contract, Florida Healthy Kids (FHK) contract, and South Broward Community Health Services (SBCHS) contract requirements, Community Care Plan (CCP) policies and procedures, and Patient Centered Medical Home (PCMH) standards.
Registered Nurse
SB Port Ventures LLC (Nomi Health)
Miami, FL
09.2021 - 09.2022
Contributed to the provision of top-notch patient care through collaboration with staff and management
Facilitated registration and administered health assessment questionnaires
Executed specimen collection via nasal swab technique, including Nasal PCR and Nasal Rapid Antigen tests
Ensured proper labeling and documentation of specimens for laboratory testing
Managed the preparation and shipment of specimens to external testing facilities
Demonstrated proficiency in operating test systems and effectively troubleshooted and resolved issues in accordance with established protocols, notifying supervisory personnel as necessary
Adhered to quality control policies and procedures, identifying, and addressing any issues affecting test performance or results
Complied with all safety, HIPAA, infection control, and OSHA Blood Borne Pathogen guidelines.
Registered Nurse (Psychiatric)
HCA Florida Kendall Hospital
Miami, FL
01.2021 - 03.2022
Facilitated the admission and intake of patients into the Behavioral Health Unit, ensuring smooth and efficient entry into the care system
Provided proficient, age-specific, direct, and indirect patient care, including assessment, planning, implementation, and evaluation, in accordance with legal, hospital practice and department policies and procedures, as well as established standards of nursing care and practice as defined by the state of Florida
Communicated effectively with healthcare providers to ensure continuity of care, conveying changes in patient's clinical condition, including mental status, results of diagnostic studies and symptomatology
Demonstrated a high level of clinical judgement, responding rapidly and accurately to changes in patient's condition or response to treatment
Implemented utilization review and management to coordinate the clinical representation and care interventions of patients, aligning them with evidence-based criteria in an acute care setting
Collaborated with interdisciplinary team to ensure comprehensive, patient-centered care delivery.
Registered Nurse
Centurion-MHM Services, Inc.
Homestead, FL
05.2020 - 09.2021
Delivered exceptional psychiatric care in both emergency and routine settings, employing evidence-based practices to ensure high-quality patient outcomes
Administered medications with meticulous adherence to company, local, and state policies, ensuring patient safety and efficacy of treatments
Conducted thorough patient assessments and documented treatments with precision, utilizing advanced health protocols and comprehensive medical charting systems
Maintained the highest standards of confidentiality, security, and integrity of patient information, fully complying with legal and regulatory mandates
Collaborated effectively with a multidisciplinary team of mental health professionals, including psychiatrists, psychologists, ARPNs, and counselors, to develop and implement individualized care plans
Demonstrated superior clinical judgment, consistently applying evidence-based practices, and adapting care strategies to meet the diverse needs of the patient population.
Executive Manager
Jacobson Investments, Inc.
Miami, FL
06.2010 - 05.2020
Conducted comprehensive needs analysis and assessments to strategically position the company for sustained growth among high-net-worth individuals
Developed and executed action plans to enhance business practices, ensuring efficiency and effectiveness
Implemented advanced management and compensation systems to drive organizational focus, boost performance, and align with company goals
Represented the company in continuous remote interactions and personal meetings with clients, managing their portfolios and ensuring their satisfaction.
Management Internship
Alliance for Aging, Inc. (Area Agency on Aging)
Miami, FL
08.2007 - 01.2008
Developed a comprehensive strategic training plan for the agency, addressing needs identified by a state consultant
Contributed to solving staff recognition issues, effectively boosting agency morale, and fostering a positive work environment
Conducted thorough appraisals of departmental areas, identifying opportunities for quality planning, control, and improvement
Facilitated cross-departmental communication and collaboration, enhancing overall operational efficiency, and ensuring alignment with the agency's mission and goals.
Director of Supported Living
Sunrise Community, Inc. & Affiliates
Miami, FL
08.1999 - 07.2006
Directed a comprehensive supported living program, championing self-sufficient living for individuals with developmental disabilities, including those with complex medical, chronic, and psychiatric conditions
Supervised approximately 40 patients and 25 staff members, managing a total budget exceeding $1,000,000 for patient services and personnel
Managed the Case Management program and Home Health Care services, including In-Home Supports, Personal Care Assistance, Companion, and Respite care
Conducted ongoing clinical assessments and monthly reviews of Individualized Treatment Plans for patients
Performed clinical reviews of medical records to support billing for state and federal agencies, including Medicaid, Medicaid-Waiver, and Medicare
Organized and provided staff training on laws, regulations, and state and federal statutes, ensuring compliance with HIPAA and other regulations
Monitored residential quality and supervised patient finances, maintaining high-quality administrative reports for cost-effective managerial control and accounting clarity
Achieved outstanding audit results from the Delmarva Foundation (now Qlarant) for the State of Florida Quality Assurance Audits: 99% (2002, 2003), 100% (2004, 2006).
Case Manager
Court Evaluation Unit–Eleventh Judicial Circuit of Florida
Miami, FL
01.1999 - 07.1999
Gathered comprehensive case information by interviewing mental health and legal professionals, as well as other court agents, to support thorough evaluations
Served as a liaison with the delinquency and dependency divisions of the Juvenile Court, ensuring seamless communication and coordination between departments
Collaborated in synthesizing evaluation data, enabling the provision of actionable insights and recommendations to the court for informed decision-making.
Intensive Case Manager
Miami Behavioral Health Center
Miami, FL
07.1997 - 12.1998
Stabilized and supported clients within the community, ensuring their ongoing maintenance and well-being
Developed comprehensive Treatment Plans and conducted regular evaluations of clients' clinical status
Provided crisis intervention services, including 24-hour on-call duties, to address urgent client needs
Assessed individuals for their readiness and suitability for independent living at South Florida State Hospital.
Education
Master of Public Health Degree - Health Policy and Management
Florida International University
Miami, Florida
12.2008
Graduate Certificate in Health Services Administration -
Florida International University
Miami, Florida
04.2009
Bachelor of Science in Nursing -
University of Miami
Coral Gables, Florida
12.2019
Bachelor of Arts in Psychology -
University of Miami
Coral Gables, Florida
12.1998
Bachelor of Arts in Spanish Language & Literature -
University of Miami
Coral Gables, Florida
12.1998
Multistate Registered Nurse -
Florida
Skills
Behavioral health
Leadership
Case management
Evidence-based practices
Healthcare delivery
Care coordination
Patient outcomes
Continuous improvement
Clinical nursing
Administrative skills
Spanish language proficiency
Culturally nuanced care
Multistate Registered Nurse
Health policy and management
Health services administration
Psychology
Nursing
Mental and physical health care coordination
Preventative measures
Acute psychiatric conditions
Chronic illnesses
Cost-effective practices
Multi-disciplinary team collaboration
Continuity of care
Provider and patient satisfaction
Patient safety
Hospital admissions
Rehabilitation services
Out-of-plan referrals
Education on care coordination services
Documentation and compliance
Registered Nurse
Health assessment
Specimen collection
Laboratory testing
Test system operation
Troubleshooting
Quality control
Safety protocols
HIPAA compliance
Psychiatric nursing
Admission and intake
Direct and indirect patient care
Communication with healthcare providers
Clinical judgment
Utilization review and management
Interdisciplinary collaboration
Psychiatric care
Emergency and routine settings
Medication administration
Patient assessments
Medical charting
Confidentiality
Mental health professionals collaboration
Individualized care plans
Adaptability in care strategies
Executive management
Needs analysis
Business practices enhancement
Management and compensation systems
Client portfolio management
Strategic training planning
Staff recognition
Quality planning and improvement
Cross-departmental communication
Supported living program management
Clinical assessments
Medical record reviews
Staff training
Residential quality monitoring
Audit compliance
Comprehensive case information gathering
Liaison with court divisions
Evaluation data synthesis
Crisis intervention
Independent living assessments
Computer skills (Microsoft Office, collaboration tools, medical and clinical charting applications, statistical programming)
Bilingual proficiency (English and Spanish)
Strategic planning
Budgeting
Fiscal management
Prioritization and deadline management
Business development
Financial acumen
Medical terminology
Communication skills
Patient assessment
Certifications (Basic Life Support, Baker Act, Crisis Prevention Institute, FEMA, IHI, CITI PROGRAM, OSHA, HIV/AIDS, Aggression Control Techniques, Defensive Driving, Program Training, Supported Living and Medication, Confidentiality, HIPAA, Drug Free Policy and Reporting of Abuse & Neglect, Hazardous Communication, Fire Procedures, UIR Reporting, First Aid, General Medical, Safety Issues, Community Inclusion, Behavior Intervention, Personal Care training)
Timeline
Behavioral Health RN Case Manager (Hybrid)
Community Care Plan (owned by Memorial Healthcare System and Broward Health)
07.2022 - Current
Registered Nurse
SB Port Ventures LLC (Nomi Health)
09.2021 - 09.2022
Registered Nurse (Psychiatric)
HCA Florida Kendall Hospital
01.2021 - 03.2022
Registered Nurse
Centurion-MHM Services, Inc.
05.2020 - 09.2021
Executive Manager
Jacobson Investments, Inc.
06.2010 - 05.2020
Management Internship
Alliance for Aging, Inc. (Area Agency on Aging)
08.2007 - 01.2008
Director of Supported Living
Sunrise Community, Inc. & Affiliates
08.1999 - 07.2006
Case Manager
Court Evaluation Unit–Eleventh Judicial Circuit of Florida
01.1999 - 07.1999
Intensive Case Manager
Miami Behavioral Health Center
07.1997 - 12.1998
Master of Public Health Degree - Health Policy and Management
Florida International University
Graduate Certificate in Health Services Administration -
Florida International University
Bachelor of Science in Nursing -
University of Miami
Bachelor of Arts in Psychology -
University of Miami
Bachelor of Arts in Spanish Language & Literature -
Director of Adult & Pediatric Emergency Services at Memorial Healthcare System- South Broward Community HealthDirector of Adult & Pediatric Emergency Services at Memorial Healthcare System- South Broward Community Health
Director of Adult & Pediatric Emergency Services at Memorial Healthcare System- South Broward Community HealthDirector of Adult & Pediatric Emergency Services at Memorial Healthcare System- South Broward Community Health
Registered Nurse at Memorial Healthcare System- South Broward Community HealthRegistered Nurse at Memorial Healthcare System- South Broward Community Health