Alison Maxfield
Casper,WY
Summary
Dynamic customer service professional with a proven track record at the City of Casper, excelling in problem-solving and effective communication. Recognized for enhancing customer satisfaction and fostering teamwork, I bring expertise in grooming best practices and a commitment to continuous improvement in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
City Of Casper
03.2025 - Current
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted customers with service requests, ensuring timely and satisfactory resolutions.
- Documented interactions in customer management system for improved service tracking.
- Collaborated with team members to enhance customer experience and streamline processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Professional Dog Groomer
Wash Dog Grooming
03.2021 - Current
- Assisted with development of animal behavior modification plans.
- Monitored animals for behavioral problems and signs of health issues.
- Trained animals in behavioral compliance or other special routines or commands.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Boarding Technician/Professional Dog Groomer
Mountainaire Animal Clinic
07.2012 - 02.2021
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Education
High School Diploma -
Carbon High School
Price, UT05.1996
Skills
- Grooming best practices
- Cleaning and sanitizing
- Appointment Scheduling
- Basic accounting
- Sanitation Procedures
- Paw Pad Care
- Nail Trimming
- Customer Service
- Meal Preparation
- Treatment Administration
- Facilities Maintenance
- Medication Administration
- Critical Thinking
- Animal Grooming
- Professional Demeanor
- Decision-Making
- Effective Communication
- Materials Ordering
- Feeding and Watering
- Problem Identification
- Problem-solving aptitude
- Interpersonal Communication
- Teamwork and Collaboration
- Honest and Dependable
- Attention to Detail
- Interpersonal Skills
- Microsoft Office
- Tick Removal
- Team Collaboration
- Multitasking
- Active Listening
- Food Intake Monitoring
- Human and Animal Safety
- Excellent Communication
- Supply Maintenance
- Equipment Disinfection
- Dependable and Responsible
- Continuous Improvement
- Written Communication
- Treatment Documentation
- Information Collection and Recording
- Time Management
- Self Motivation
- Problem-Solving
- Inventory Management
- Customer Communication
- Organizational Skills
- Medication Documentation
- Task Prioritization
- Animal Observations
- Animal Care
- Problem-solving abilities
- Professionalism
- Supply Unloading and Storage
- Reliability
- Work Prioritization
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Active listening
Timeline
Customer Service Representative
City Of Casper
03.2025 - Current
Professional Dog Groomer
Wash Dog Grooming
03.2021 - Current
Boarding Technician/Professional Dog Groomer
Mountainaire Animal Clinic
07.2012 - 02.2021
High School Diploma -
Carbon High School