Summary
Work History
Education
Skills
Timeline
pwb

Alison McGee

Randleman,NC

Summary

Results-driven Income Maintenance Caseworker with a strong focus on customer service, attention to detail, and effective communication. Proven ability to assess client needs and collaborate with community agencies.

Work History

Income Maintenance Caseworker

Randolph County Department of Social Services
Asheboro, NC
11 2021 - Current
  • Assessed eligibility for public assistance programs and determined benefits based on client needs.
  • Conducted thorough interviews to gather information and clarify client circumstances.
  • Reviewed case documentation for accuracy and compliance with state regulations.
  • Collaborated with community agencies to connect clients with additional resources and services.
  • Monitored ongoing cases, ensuring timely updates and adjustments to benefits as needed.
  • Gathered information via telephone, mail, or in person from clients applying for assistance.
  • Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
  • Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.

Processing Assistant

Randolph County Department of Social Services
Asheboro, NC
11 2015 - 10 2021
  • Assisted caseworkers with documentation, enhancing accuracy in record-keeping.
  • Oversaw court-ordered visitation to support structured parent-child contact for children in DSS custody.
  • Coordinated transportation for Medicaid clients to and from Medicaid-approved appointments to support appointment completion.
  • Provided transportation for children in DSS custody to their court ordered visitations.
  • Compiled visitation notes for social workers to maintain accuracy and readiness for court reporting.
  • Executed miscellaneous responsibilities as assigned by supervisor, ensuring timely task completion.

Receptionist

Braxton Culler Furniture Inc
Sophia, NC
07 2008 - 10 2015
  • Managed front desk operations, ensuring a welcoming environment for clients and visitors.
  • Coordinated appointment scheduling and maintained accurate calendars for executives.
  • Responded to customer inquiries, providing information on products and services.
  • Processed incoming calls and directed them to appropriate departments efficiently.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Customer Service Representative

Jefferson Pilot Insurance
Greensboro, NC
06 1996 - 04 2008
  • Resolved customer inquiries efficiently using CRM software to enhance service quality.
  • Managed claims processing and documentation workflows to ensure adherence to company policies.
  • Streamlined communication between departments to improve response times and service delivery.
  • Managed claims processing and documentation to ensure compliance with company policies.

Education

High School Diploma -

Randleman High
Randleman, NC
06.1996

Skills

  • Case management
  • Customer support
  • Customer service
  • Analytical thinking
  • Problem-solving
  • Effective communication
  • Communication skills
  • Time management
  • Multitasking
  • Organizational skills
  • Flexibility
  • Active listening
  • Sound mathematical reasoning

Timeline

Income Maintenance Caseworker

Randolph County Department of Social Services
11 2021 - Current

Processing Assistant

Randolph County Department of Social Services
11 2015 - 10 2021

Receptionist

Braxton Culler Furniture Inc
07 2008 - 10 2015

Customer Service Representative

Jefferson Pilot Insurance
06 1996 - 04 2008

High School Diploma -

Randleman High

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