Alison Neville
St. Augustine,FL
Summary
Dynamic Regional Manager with a proven track record in optimizing clinic operations and enhancing patient care. Skilled in team collaboration, staff development, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Regional Manager
Centers for Dental Excellence
St. Augustine, FL
08.2021 - Current
- Managed daily operations across multiple dental practices in the region.
- Maximized branch revenue by optimizing daily operations.
- Streamlined patient flow processes to improve overall clinic functionality.
- Coordinated staff scheduling to enhance clinic efficiency and improve patient care.
- Conducted regular performance evaluations to foster team development and accountability.
- Led regional meetings to align goals and share best practices among clinics.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Developed and implemented training programs for new dental assistants and staff.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Guided staff members in professional development and skill enhancement.
- Trained new employees to ensure they met job requirements and company standards.
- Addressed human resource concerns and developed plans for consistent issue resolution.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Ensured compliance with health regulations and company policies across all locations.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved conflicts between customers and employees within the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Improved individual location efficiency through effective leadership restructure.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Built relationships with local suppliers to expand and improve service offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Psychology
Flagler College
Saint Augustine, FL05-2020
Skills
- Customer management
- Operational efficiency
- Process improvement
- Team leadership
- Team collaboration
- Staff training
- Employee mentoring
- Conflict resolution
- Effective communication
- Decision-making
- Time management
- Flexible and adaptable
- Computer skills
- Microsoft Word
- Telephone etiquette
- Microsoft Word
Timeline
Regional Manager
Centers for Dental Excellence
08.2021 - Current
Bachelor of Arts - Psychology
Flagler College