Kevin Mindak
Troutman,NC
Summary
Dynamic leader with extensive experience in corporate and government organizations, specializing in employee training and development. Successfully led initiatives that improved service delivery and compliance, resulting in enhanced customer satisfaction. Skilled in complex problem solving and promoting team collaboration to meet strategic objectives.
Overview
14
14
years of professional experience
Work History
Senior Regional Service Manager
Beckman Coulter Diagnostics
Charlotte, NC
01.2024 - 12.2024
- Expertly led a $40M regional medical field service organization consisting of 75 geographically dispersed engineers across North Carolina, South Carolina, and Georgia.
- Conducted daily liaison and routine C-Suite level formal presentations and operational updates with senior executive health care leaders including Advocate/Atrium Health, Duke Health, UNC Health, WAKEMED, and other Independent Distributed Health networks across my assigned territory.
- Planned, resourced, and executed national level service management efficiency project that resulted in increased employee efficiency saving $5M in operational line costs.
Regional Service Director
Philips Healthcare
Phoenix, Arizona
01.2023 - 11.2023
- Expertly led and managed a large, geographically dispersed field service organization responsible for over 500 customers and a $35M P&L achieving 4% growth while cutting costs by 9%.
- Streamlined business functions to drive reduce operational costs while exceeding quarterly and annual KPIs and operational excellence metrics.
- Trained, coached, and motivated over 60 employees while improving team morale, field service delivery, and customer satisfaction.
Director of Healthcare Technology Management
GE Healthcare
Columbus, Ohio
04.2020 - 01.2023
- Trained, resourced, led and professional developed a 60-employee engineering team through COVID-19 constraints despite political, material, and operational challenges.
- Evaluated and assessed customer HTM program requirements to improve efficiency, provide greater oversight and ensure health care professionals’ compliance with new policies and regulations.
- Led interdisciplinary teams to improve prompt patient care and better healthcare outcomes.
Director of Healthcare Imaging Field Services
GE Healthcare
Chicago, Illinois
09.2015 - 03.2020
- Trained, resourced, and led a 40-employee diagnostic imaging engineering team providing services across the Chicago metropolitan area.
- Improved service delivery at critical care customers including the University of Chicago Medicine, Northwestern Medicine, Loyola Medicine, Advocate Healthcare, and 3 Veterans Administration hospitals.
- Recognized by senior GE Healthcare leaders as the number one of 25 Service Director in the North Central Region.
Deputy Director of Intelligence Operations
US Army Special Operations Command
Fort Bragg, NC
02.2012 - 09.2014
- Led the day to operations of a 30 Soldier and 15 Civilian intelligence operations section for a U.S. Army Major Subordinate Command supporting ongoing combat and foreign internal defense operations world-wide.
- Led development of standard operating procedures, improving consistency, precision intelligence gathering and analysis capabilities for y for 5 active and 2 National Guard Special Forces Groups.
- Balanced and managed fiscal budget limitations with real-world operational requirements.
Chief Operating Officer (Battalion Commander)
US Army, 1st Infantry Division
Fort Riley, KS
12.2010 - 01.2012
- Led a 900 Soldier Special Troops Battalion during Operations New Dawn in Iraq; planned resourced and executed pre-deployment training and requirements prior to a 12-month combat deployment.
- Responsible for the training, morale, care, and discipline of a 900 Solider U.S. Army Battalion and the care and well-being of their family members.
- Accountable for over $650M of combat vehicles, weapons systems, and Soldier equipment.
Education
Master of Science (M.S.) - Adult and Continuing Education
Kansas State University
Manhattan, Kansas06.2003
Master of Science (M.S.) - Leadership and Organizational Development
Command and General Staff College
Fort Leavenworth, Kansas05.2003
Bachelor of Arts (B.A.) - Political Science
University of Minnesota
Duluth, Minnesota05.1992
Associate of Arts (AA) - Pre-Law
Wentworth Military Academy
Lexington, Missouri05.1990
Leading Your First Team -
GE University
Crotonville, New York09.2016
Business Principles and Fiduciary Course -
GE University
Crotonville, New York08.2019
Executive Leadership Course -
GE University
Crotonville, New York02.2020
Skills
- Employee Leadership & Management
- Employee Training & Development
- Employee Life Cycle Management
- Team Building
- Change Management
- Call Center/Dispatch Operations
- Field Service Delivery
- Customer Management
- Healthcare Systems & Device Operations & Services
- Project & Program Management
- Complex Problem Solving
- Research and Analysis
- P&L Excellence
- Operational KPI & Metric Achievement
- Quality & Compliance Enforcement
- Executive Level Oral & Written Communications
Websites
Military Education And Training
- Basic Combat Training, 1988
- R.O.T.C Advanced Course, 1989
- Infantry Officer Basic Course, 1992
- Airborne School, 1993
- Ranger Course, 1993
- Military Officer Transition Course
- Military Officer Advanced Course
- Counterintelligence Officers Course, 1995
- Combined Armed Services Staff School, 2000
Timeline
Senior Regional Service Manager
Beckman Coulter Diagnostics
01.2024 - 12.2024
Regional Service Director
Philips Healthcare
01.2023 - 11.2023
Director of Healthcare Technology Management
GE Healthcare
04.2020 - 01.2023
Director of Healthcare Imaging Field Services
GE Healthcare
09.2015 - 03.2020
Deputy Director of Intelligence Operations
US Army Special Operations Command
02.2012 - 09.2014
Chief Operating Officer (Battalion Commander)
US Army, 1st Infantry Division
12.2010 - 01.2012
Master of Science (M.S.) - Adult and Continuing Education
Kansas State University
Master of Science (M.S.) - Leadership and Organizational Development
Command and General Staff College
Bachelor of Arts (B.A.) - Political Science
University of Minnesota
Associate of Arts (AA) - Pre-Law
Wentworth Military Academy
Leading Your First Team -
GE University
Business Principles and Fiduciary Course -
GE University
Executive Leadership Course -
GE University