Alison Nocito
Oak Hill,,FL
Summary
Accomplished lead engineering technologist with 25+ years of experience in the utility sector, specializing in distribution engineering, customer service, and operations management. Proven leader driving operational excellence, mentoring teammates, and optimizing processes for safety, reliability, and customer satisfaction. Expertise in project management and aligning operational practices with industry best standards. Passionate about fostering innovation and collaboration to achieve operational excellence, team growth, and enhanced customer satisfaction.
Overview
25
25
years of professional experience
Work History
Lead Engineering Technologist
Duke Energy
01.2023 - Current
- Provided training and mentorship to junior engineers, fostering a collaborative work environment that encouraged ongoing professional growth.
- Provide subject matter expertise and technical guidance in identifying, analyzing, and resolving complex engineering problems.
- Oversee and ensure the quality control of engineering work orders by reviewing design specifications, and calculations to ensure compliance with company standards, industry regulations, and customer needs.
- Developed training materials and curriculum to foster skill development and knowledge sharing among team members.
- Lead and oversaw the planning, organizing, estimating, scheduling, and monitoring of work construction activities, ensuring alignment with business goals and objectives and customer timelines.
- Served as a company representative, maintaining a positive and professional image and advancing company goals within and outside the organization.
- Florida representative on Secondary and Transformer Sizing Design Standards team streamlining design standards across all Duke Energy jurisdictions. As part of this project, we are updating and testing a new version of SEDS to more accurately project anticipated usage in our current efficiency age.
- Representing Florida on the Tesla / EV charging team, developing comprehensive guidelines for transformer sizing, power factors, and load profiles for accurate planning.
- Participant in the Design Lite development team, providing suggestions and problems prior to roll out
- Provided training and mentorship to junior engineers, fostering a collaborative work environment that encouraged ongoing professional growth.
- Filled in for the AOS Manager during their absence, supervising the team, making key decisions, and attending meetings on their behalf to ensure continued operations.
Senior Engineering Technologist
Duke Energy
03.2021 - 01.2023
- Lead engineering assessments and tariff compliance reviews while mentoring team members in technical standards, driving operational excellence and quality control
- Fostered knowledge sharing among engineering teams to strengthen understanding of energy standards, specifications, and proper tariff charging, resulting in improved project accuracy and compliance
- Coordinate damage assessment operations for Southeast Orlando region, implementing strategic response protocols and resource allocation
- Drive customer satisfaction through effective complaint resolution while providing expert guidance on engineering design concepts and material applications
- Provide critical engineering design support during peak periods and resource gaps, ensuring continuous project delivery and team success
- Champion workplace safety initiatives through active participation in local Safety Council developing strategic safety protocols
Engineering Technologist III
Duke Energy
08.2017 - 01.2021
- Optimized project lifecycle management from concept to construction, delivering commercial power solutions within client timeframes
- Mentored engineering peers in design concepts and tariff applications while serving as interim lead during high-volume periods
- Spearheaded development of end-to-end service request system for small cell carriers, improving project visibility and communication efficiency
- Conducted comprehensive peer work order reviews, ensuring precise standard application and tariff charging while maintaining quality control protocols
Distribution Designer/Engineering Technologist II
Duke Energy
03.2013 - 01.2017
- Designed residential and lighting work orders in accordance with company standards
- Managed and organized work queue to ensure timely and efficient completion of tasks, prioritizing based on urgency and resource availability
- Worked closely with colleagues to enhance proficiency in interpreting and applying standards and tariffs effectively
- Championed workplace safety initiatives as Safety Council member, contributing to development of enhanced safety protocols and risk mitigation strategies
Operations Support Assistant
Duke Energy
01.2006 - 01.2013
- Coordinated cross-functional support between field operations and engineering teams, facilitating efficient workflow management
- Maintained payroll accuracy by validating timesheet entries against union contracts and company guidelines, reducing processing errors
- Streamlined administrative workflows by coordinating permit applications across multiple municipalities while ensuring compliance with local regulations
- Applied cost management knowledge and principles to accurately close out work orders
Customer Service Representative
Duke Energy
10.1999 - 01.2006
- New Construction Representative 2001-2006: Liaison between municipalities, builders, engineers, schedulers and customers to assist with their projects
- Streamlined construction permit processes between municipalities and builders, reducing approval delays while maintaining compliance standards
- Coordinated with engineers, schedulers, and municipal authorities to facilitate seamless project execution
- General Business Representative 1999-2001: Provided knowledgeable and courteous customer service experience to resolve complex customer inquiries regarding billing and service outages
- Supported departmental goals by suggesting new products and services and conservation ideas to improve the customer’s overall experience
Education
Associate's -
Seminole Community College
01-2003
Skills
- Safety & Regulatory Compliance
- Employee Development and Engagement
- Leadership & Team Management
- Engineering Design & Technical Expertise
- Operations Excellence and Reliability
- Project Management & Process Improvement
- Customer Service & Satisfaction
- Budgeting and Financial Management
- Quality Control and Assurance
- Contractor Oversight
- Communication & Stakeholder Engagement
- Analytical and Problem Solving Skills
Timeline
Lead Engineering Technologist
Duke Energy
01.2023 - Current
Senior Engineering Technologist
Duke Energy
03.2021 - 01.2023
Engineering Technologist III
Duke Energy
08.2017 - 01.2021
Distribution Designer/Engineering Technologist II
Duke Energy
03.2013 - 01.2017
Operations Support Assistant
Duke Energy
01.2006 - 01.2013
Customer Service Representative
Duke Energy
10.1999 - 01.2006
Associate's -
Seminole Community College