Alison O'Connor

Develop and modify weekly student staff schedules, assist in recruitment processes including conducting interviews, making hiring decisions, and facilitating onboarding procedures, lead employee orientation and training sessions, track employee attendance and behavioral point systems to monitor performance and policy adherence, conduct probationary meetings to address performance concerns, maintain confidential records to ensure compliance with university policies, monitor and resolve timekeeping discrepancies by correcting missed clock in/clock out entries, ensure proper access to point-of-sale systems for all cashier staff, complete and document accident reports, respond to phone and email inquiries and participate in general operation oversight as assigned by the operations manager

Operated point-of-sale (POS) systems to process transactions in a high volume dining environment, assisted students with inquiries related to meal plans, dining policies, and service options, processed refunds and resolved billing discrepancies, managed dessert station operations, maintained cleanliness and sanitation of dining areas, collaborated with team members to streamline service operations, handled student information in accordance with institutional data policies, trained new cashiers on all operations, and contributed to a positive dining environment through professional customer service and problem resolutions

Managed front desk operations across multiple residence halls including overnight shifts in a 24/7 environment, issued temporary building access credentials and keys in accordance with university security protocols, logged and distributed resident parcels, monitored building entry and restricted unauthorized access, ensured continuous monitoring of security camera feeds and responded to concerns as needed, maintained strict confidentiality while handling sensitive student records and institutional data, assisted residents with inquiries related to housing policies, campus resources, and university procedures, answered and directed phone calls, submitted and documented maintenance requests, exercised independent judgment and problem solving skills

Greeted guests warmly, managed reservation systems, optimized table turnover and maximized seating efficiency, coordinated with kitchen and waitstaff to ensure timely service during peak hours, handled guest inquiries and complaints professionally, answered phone calls, processed takeout and third party delivery orders, maintained cleanliness of dining areas, assisted with food and beverage service during high-demand periods, assigned and monitored end of shift side work responsibilities, delivered professional and attentive customer service to foster a positive dining experience