Alison Perez
Summary
Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am a dependable team member trained in various operations and customer service. I go beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
10
10
years of professional experience
Work History
Pro Associate
Home Depot
06.2023 - 07.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Utilized customer feedback to improve product offerings.
- Analyzed customer data to identify trends and anticipate customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
Lowes
10.2017 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Assistant Manager
Check Into Cash
05.2015 - 10.2017
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
Insurance Agent
Freeway Insurance
11.2014 - 05.2015
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Wrote policies, finalized documents and filed paperwork.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Reached out to potential clients to schedule appointments.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA05.2012
Skills
- Verbal Communication
- Problem Resolution
- Bilingual Spanish and English
- Technologically savvy
- High-energy attitude
- Microsoft Office expertise
- Courteous demeanor
Languages
Spanish
Native or Bilingual
Timeline
Pro Associate
Home Depot
06.2023 - 07.2024
Customer Service Associate
Lowes
10.2017 - 04.2021
Assistant Manager
Check Into Cash
05.2015 - 10.2017
Insurance Agent
Freeway Insurance
11.2014 - 05.2015
High School Diploma -
Antelope Valley High School