ALISON POSTON
HAMPTON,SC
Summary
Proven financial professional with a strong background in branch operations and financial advising. Excelled in enhancing customer satisfaction through expert financial planning and loan processing. Demonstrated exceptional conflict resolution skills, contributing to a significant improvement in customer loyalty and service efficiency. I adeptly manage high-volume transactions and mitigate fraud, contributing to an increase in account management and customer service operations.
Overview
13
13
years of professional experience
Work History
Universal Banker
Truist Bank
09.2025 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and vault cash.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
Teller
Bank of the Lowcountry
03.2025 - 09.2025
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Universal Banker
Truist Bank
03.2024 - 03.2025
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
Financial Services Representative
State Employees Federal Credit Union
05.2022 - 03.2024
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Relationship Banker
Truist Bank
04.2021 - 05.2022
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Adapted products and services to suit customers' changing financial circumstances.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Backed up teller team by handling needs of new and existing customers at main counter.
Teller
Regions Bank
10.2020 - 04.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
Collector
Farmers Furniture
08.2019 - 10.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Teller
Regions Bank
08.2013 - 03.2018
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Wade Hampton High School
Varnville, SC05-2012
Skills
- Customer service
- Branch operations
- Cash handling proficiency
- Loan processing
- Check processing
- Payment processing
- Deposit processing
References
Garth Delong
(843) 909-3012
gdelong@banklowcountry.com
Dewayne France
(843) 812-2492
Wise Batten
(803) 625-4256
wisebatten1@gmail.com
Timeline
Universal Banker
Truist Bank
09.2025 - Current
Teller
Bank of the Lowcountry
03.2025 - 09.2025
Universal Banker
Truist Bank
03.2024 - 03.2025
Financial Services Representative
State Employees Federal Credit Union
05.2022 - 03.2024
Relationship Banker
Truist Bank
04.2021 - 05.2022
Teller
Regions Bank
10.2020 - 04.2021
Collector
Farmers Furniture
08.2019 - 10.2020
Teller
Regions Bank
08.2013 - 03.2018
High School Diploma -
Wade Hampton High School