Summary
Overview
Work History
Education
Skills
Professional Summary
Leadership Certifications
Timeline
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Alison Ragland

Oahu

Summary

Dedicated professional with a passion for remote administrative work, bringing joy, energy, and commitment to team operations. Proven track record in managing administrative functions, enhancing operational efficiency, and fostering team collaboration to achieve organizational goals. Recognized for adaptability, reliability, and strong communication skills in dynamic environments. Skilled in strategic planning, problem-solving, and leadership to ensure seamless support and optimal outcomes for stakeholders.

Overview

10
10
years of professional experience

Work History

Administrative Services Manager

Spectrum Autism Services, LLC
03.2022 - 07.2025
  • Manage and streamline administrative processes supporting over 50 remote staff across multiple states.
  • Liaise with insurance companies to resolve authorization issues driving, ensuring timely approvals and minimizing service disruptions.
  • Oversee client intake processes, maintaining accurate documentation and compliance with HIPAA standards.
  • Develop and implement training programs for administrative and clinical staff to ensure operational excellence.
  • Establish strong relationships with clients and staff to promote engagement and retention.
  • Identify process improvements and deploy solutions that increased remote team efficiency by 20%.
  • Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
  • Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.

Marketing Specialist

Benoit Motors
02.2020 - 02.2022
  • Managed website and social media platforms, maintaining up-to-date and engaging content.
  • Designed and distributed marketing materials, a 15% increase in customer engagement.
  • Streamlined marketing administrative processes for event planning and campaign tracking.
  • Worked remotely during COVID-19, ensuring seamless operations and communication.

Lead Server and Trainer

Alpine Country Club
03.2019 - 12.2019
  • Trained and supervised new staff in operational and customer service standards.
  • Created training materials and schedules to support staff development and reduce onboarding time.
  • Managed daily administrative tasks including scheduling and inventory tracking.

Aviation Electronics Technician

United States Navy
03.2015 - 03.2019
  • Coordinated logistics and administrative support for aircraft maintenance operations.
  • Managed detailed records of avionics systems maintenance and compliance documentation.
  • Mentored and supervised junior technicians, providing training and performance feedback.
  • Achieved high levels of accuracy while calibrating sensitive instruments used in avionic systems, ensuring accurate data collection during flights.
  • Ensured regulatory compliance with strict adherence to FAA guidelines while performing maintenance tasks on aircraft systems.

Education

Bachelor of Science (B.S.) - Homeland Security, Security and Intelligence

Embry-Riddle Aeronautical University – Worldwide
05.2024

Skills

  • Remote Team Coordination & Leadership
  • Administrative Process Optimization
  • Client Communication
  • Self-motivated and disciplined in independent work settings
  • Calendar & Schedule Management
  • Data Entry & Records Management
  • Conflict Resolution & Problem-Solving
  • Proficiency with Microsoft Office, Google Workspace, and Remote Collaboration Tools
  • Facilities management
  • Records management
  • Organizational leadership

Professional Summary

Resourceful and detail-oriented administrative professional with extensive experience in operations management, remote team leadership, and process improvement. Proven ability to streamline workflows, manage complex administrative tasks, and deliver high-quality support in fast-paced, virtual environments. Adept at utilizing technology to enhance productivity and foster collaboration across distributed teams.

Leadership Certifications

  • Extreme Ownership Academy by Echelon Front
  • Creating a Culture of Extreme Ownership by Echelon Front
  • Extreme Ownership for Middle Management by Echelon Front
  • The Readback & The Debrief by Echelon Front

Timeline

Administrative Services Manager

Spectrum Autism Services, LLC
03.2022 - 07.2025

Marketing Specialist

Benoit Motors
02.2020 - 02.2022

Lead Server and Trainer

Alpine Country Club
03.2019 - 12.2019

Aviation Electronics Technician

United States Navy
03.2015 - 03.2019

Bachelor of Science (B.S.) - Homeland Security, Security and Intelligence

Embry-Riddle Aeronautical University – Worldwide

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