Mary C. Kalyandjian
Schertz,TX
Summary
DIPLOMATIC and Self-motivated Individual known for possessing team leadership skills, initiative, and having the ability to maintain effective working relationships within internal and external agency environments. Experience in formulating, coordinating and implementing projects, conducting research fundamental to projects, and participating while supervising the individuals involved. Experience working in municipal government and education in project management and business analysis has led to knowledge in management, leadership and organizational skills.
Experienced professional with a strong background in administrative and supervisory roles within municipal government, overseeing operations in Fleet Services and Juvenile Processing. Managed a diverse staff, ensuring effective coordination of activities across multiple divisions while monitoring budgetary expenditures and achieving significant cost savings. Implemented new inventory management software to enhance operational efficiency and collaborated with various departments to streamline processes and improve service delivery. Demonstrated expertise in project management, compliance oversight, and cross-departmental collaboration, contributing to the successful execution of strategic initiatives.
Overview
22
22
years of professional experience
Work History
Administrative Services Manager
San Antonio Police Department
San Antonio, USA
10.2015 - 02.2024
- Perform job duties under the Support Services Bureau by performing administrative and supervisory work coordinating and monitoring various activities and services in Fleet Services, Juvenile Processing (24 hour operation) and monitoring the ordering and supply of COBAN equipment.
- Assign and check progress of activities of all divisions assigned.
- Responsible for a staff of 31 and ensure all units are operating effectively and efficiently
- Handle staffing issues and personnel issues accordingly
- Monitor budgetary expenditures and saved the department 500K during FY2018 Administrative Buys for Fleet
- Responsible for a fleet of 1,341 equipment and ensure each piece of equipment is property maintained and decommissioned accordingly and ensure proper replacement when necessary
- Maintain proper inventory on all COBAN equipment and ensure the equipment is in working order
- Coordinate assigned activities with other units within the department and other city departments (BESD and ITSD) and outside agencies; to include working closely with LRC
- Provide assistance and recommendations at an executive level to managers in both units
Administrative Services Manager
San Antonio Police Department
San Antonio, USA
08.2013 - 10.2015
- Perform job duties under the Support Services Bureau by performing administrative and supervisory work coordinating and monitoring various activities and services in Ground Transportation, Fleet Services and Juvenile Processing Office.
- Assign and check progress of activities of all divisions assigned.
- Responsible for a staff of 39 and ensure all 3 units are operating effectively and efficiently
- Responsible for the deployment of the new inventory software Faster and creating an inventory process for vehicles/equipment/work orders
- Worked on the first ridesharing proposals for council with Lyft and Uber when the program was first starting in San Antonio
- Attend monthly Transportation Advisory Board meetings
- Coordinates activities and serves as liaison between SAPD with other departments, divisions and outside agencies
- Monitor budgetary expenditures monthly
- Handle staffing issues accordingly
- Assist in bid specifications for purchase
- Provide assistance and recommendations at an executive level regarding vehicle allocation and purchase
Senior Management Coordinator
San Antonio Police Department
San Antonio, USA
12.2012 - 08.2013
- Perform job duties under the Support Services Bureau by undertaking special projects assigned.
- Coordinates and participates in various special projects from the foundation, monitoring and supervising all phases effectively and efficiently to completion.
- Prepares and delivers clear and concise reports to be reviewed by department leadership.
- Involved with the Leadership and Development initiative and various special projects, including but not limited to, StrIDE Sessions held by the San Antonio Police Department.
- Conduct extensive research for software dedicated to Fleet Services needs and prepared a business case for ITSD
- Manage, coordinate and collect data as it relates to the Fleet Allocation Project
- Coordinate the purchasing and installation of video equipment for interview rooms within the Public Safety Building
- Arrange meetings with key stakeholders, collect requirements and validate business case for Mug Shot System
- Formulate business case and develop requirements for DWI in AFR System
- Participate in Ground Transportation audit response/improvement by assisting with requirements for improved software
- Arrange meetings and compose talking points for Narcotics Strategic Assessment Session involving internal and external agency members
- Assist department leadership with capturing significant discussion highlights and business case validation directed at a Speed Monitoring System
Management Analyst
San Antonio Police Department
San Antonio, USA
11.2009 - 12.2012
- Researched, prepared and presented quality status reports to department leadership based on project/initiative title.
- Coordinated with co-workers, management and the public to build quality status reports.
- Managed, coordinated and gathered data to provide detailed reports to upper management.
- Manage and coordinate with individuals to construct reports
- Assigned to various projects, simultaneously
- Makes independent decisions and solves problems surrounding individuals
Senior Deputy Court Clerk
Municipal Court
San Antonio, USA
07.2006 - 10.2009
- Created training manuals and conducted training to users in various subjects.
- Researched, managed and coordinated several projects to include probable replacements to existing necessary systems, workflow diagrams for the court and an online reporting system built to monitor past due court cases.
- Supervised five different departments within the Municipal Court
- Implemented, managed and coordinated all phases of the Electronic Warrant Project
- Researched and implemented new Office of the Court requirements for the Compliance Unit (OCA)
- Managed and coordinated the creation of a monthly reporting system, resulting in meeting OCA compliance
- Prepared and implemented innovative docket procedures for Municipal courtrooms
- Coordinated and implemented with the Texas Workforce Commission that allowed staff access to state files
Administrative Assistant II
Municipal Court
San Antonio, USA
02.2002 - 07.2006
- Created, implemented and monitored Employee of the Quarter Program for Municipal Court in an effort to increase productivity levels.
- Following extensive research and data gathering, provided a solution which resulted in an increase in productivity by 50%.
- Managed and coordinated the transfer of all Municipal Court documents to Records Facility
- Researched dismissal and show-cause hearing procedures and implemented new automated processes and procedures
Education
Certificate in Leadership -
SAN ANTONIO COLLEGE
SAN ANTONIO, TXCertificate of Achievement - Project Management
COSA SPONSORED PMP COURSE
SAN ANTONIO, TXMaster Certificate - IS/IT Project Management
VILLANOVA UNIVERISTY
VILLANOVA, PACertificate of Achievement - Six Sigma Greenbelt
VILLANOVA UNIVERISTY
Skills
- Knowledgeable in policies and procedures of municipal government
- Critical thinking
- Decision-making
- Problem solving
- Ability to initiate/manage cross-functional teams
- Ability to manage multi-disciplinary projects
- Planning and organizing skills
- Project management skills
- Influencing
- Leading
- Negotiating
- Delegating
- Relationship building
- Ability to adapt to software programs
- Ability to prepare task reports
- Licensed claims adjuster
- Experience in assessing damage to vehicles
- Processing auto claims
- Knowledge in parts replacement
- Administrative management
- Budget monitoring
- Fleet management
- Inventory control
- Staff supervision
- Personnel management
- Project coordination
- Data analysis
- Report preparation
- Vendor management
- Compliance oversight
- Process improvement
- Strategic planning
- Stakeholder engagement
- Software implementation
- Procurement processes
- Liaison coordination
- Equipment maintenance
- Performance evaluation
- Training development
- Client communication
- Cross-department collaboration
- Budget administration
- Organizational leadership
- Facilities management
- Records management
- Flexible schedule
- Document management
- Reliability
- Business administration
- Continuous improvement
- Cost control
- Multitasking Abilities
- Documentation and control
- Crisis management
- Team building
- Service provider sourcing
- Contract negotiation
- Goal setting
- Performance monitoring
- Operations management
- Training and orientation
- Business acumen
- Business needs identification
- Scheduling and calendar management
- Verbal and written communication
- Planning and prioritization
- Work Planning and Prioritization
- Records and database management
- Report writing
- Human resources management
- Budget management
- Record keeping
- Vendor relationships
- Set goals
- Active listening
- Event planning
- Time management
- Presentation design
- Facility maintenance
- Staff training
- Budget planning
- Project management software
- Problem-solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Change management
- Project management
- Resource planning
- Hiring and terminations
- Service quality standards
- Equipment purchase planning
- Microsoft office
- Team coordination
- Problem-solving abilities
Technology Summary
- MS Office (Word, Excel, PowerPoint, Access, Outlook)
- Windows (all)
- MAC
Timeline
Administrative Services Manager
San Antonio Police Department
10.2015 - 02.2024
Administrative Services Manager
San Antonio Police Department
08.2013 - 10.2015
Senior Management Coordinator
San Antonio Police Department
12.2012 - 08.2013
Management Analyst
San Antonio Police Department
11.2009 - 12.2012
Senior Deputy Court Clerk
Municipal Court
07.2006 - 10.2009
Administrative Assistant II
Municipal Court
02.2002 - 07.2006
Certificate in Leadership -
SAN ANTONIO COLLEGE
Certificate of Achievement - Project Management
COSA SPONSORED PMP COURSE
Master Certificate - IS/IT Project Management
VILLANOVA UNIVERISTY
Certificate of Achievement - Six Sigma Greenbelt
VILLANOVA UNIVERISTY