Alison Rimas
Boston,MA
Summary
Reliable and adaptable hospitality management student with hands-on experience in customer service, operations, and team leadership. Skilled in Microsoft Excel, Adobe Photoshop, and POS systems, with certifications in First Aid & CPR and ServSafe. Excels in fast-paced environments, delivering exceptional guest experiences and efficiently managing daily operations.
Overview
4
4
years of professional experience
Work History
Manager (Seasonal)
Boston Swan Boats
04.2022 - Current
- Supervise daily operations, including ticket sales, merchandise inventory, and staff coordination
- Provide exceptional customer service to tourists by answering questions and giving directions
- Operate and dispatch boats safely, ensuring compliance with company and safety protocols
- Communicate with large tour groups and manage high guest volume efficiently
Front Desk Agent
Hilton Providence
08.2024 - 12.2024
- Checked guests in and out efficiently while maintaining a welcoming and professional demeanor
- Responded promptly to guest inquiries and resolved issues to ensure a positive experience
- Operated the hotel’s POS and property management systems to process payments and manage reservations
- Coordinated with housekeeping and maintenance teams to fulfill guest requests
- Maintained lobby cleanliness and restocked front desk supplies
Staff Member
The Culinary Museum, Johnson & Wales University
09.2023 - 06.2024
- Organized and digitized museum donations and archives using Adobe Photoshop and internal databases
- Greeted visitors, assisted with exhibit information, and supported school and community events
- Set up and cleaned up for museum functions and academic gatherings
Assistant Cook
Square Root Café
08.2022 - 02.2023
- Prepared and served menu items while maintaining food safety and quality standards
- Assisted with kitchen opening/closing duties, dishwashing, and cleaning tasks
- Managed restocking and supply tracking to ensure efficient daily operations
Camp Counselor
Brantwood Camp
06.2022 - 08.2022
- Supervised and mentored campers through daily activities, hikes, and overnight trips
- Developed schedules, taught wilderness survival and life skills, and handled emergency situations
- Applied CPR and first aid training when needed to ensure camper safety
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI05.2027
Skills
- Proficient in Microsoft Excel, Adobe Photoshop, and POS systems
- Strong communication, organization, and problem-solving skills
- Red Cross First Aid & CPR Certified
- ServSafe Allergen, Food Handlers and Alcohol certified
- Works well both independently and in team environments; adaptable and reliable
- Performs efficiently in fast-paced and high-stress settings
Timeline
Front Desk Agent
Hilton Providence
08.2024 - 12.2024
Staff Member
The Culinary Museum, Johnson & Wales University
09.2023 - 06.2024
Assistant Cook
Square Root Café
08.2022 - 02.2023
Camp Counselor
Brantwood Camp
06.2022 - 08.2022
Manager (Seasonal)
Boston Swan Boats
04.2022 - Current
Bachelor of Science - Hospitality Management
Johnson & Wales University